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Terms and Conditions

PAYMENTS

PLEASE SEND PAYMENTS TO:

Collette Vacations
162 Middle Street
Pawtucket, RI 02860
Attn: Accounts Receivable

CANCELLATION CHARGES

Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers. If you have not purchased waivers, and you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land or cruise product. (*see cancellation and unused services waiver fees and exceptions):

Travel Services Purchased by Passenger from Collette Vacations

  • More than 60 days prior to departure: a non-refundable deposit will be retained.
  • 60 – 16 days prior to departure: you will forfeit 25% of your purchase.
  • 15 – 1 day prior to departure: you will forfeit 40% of your purchase.
  • Day of departure and after: you will forfeit 100% of your purchase.

Air is 100% nonrefundable once paid in full. If cancelled prior to being paid in full the cancellation fees noted above will also apply to air.
* Instant purchase air and its associated taxes, fees and surcharges are 100% non-refundable at time of reservation.

Travel Services Purchased Using Marriott Vacation Club Points:

  • More than 60 days prior to departure: Your Vacation Club Points will be refunded to your account.
  • 60 days or fewer prior to departure: All Vacation Club Points for this tour are forfeited.

Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not cancelled in violation of the terms and conditions above, you will be refunded 100%.

COLLETTE'S TRAVEL PROTECTION PLAN

The following is an outline of the Non-Insurance Pre-Departure Cancellation Fee Waiver, Insurance Benefits and non-insurance assistance services that make up the Travel Protection Plan.

Part A Waiver Only provided by Collette Travel, Inc.: Payment of a per person Travel Protection Plan fee guarantees a full refund of all payments (including deposit), except the Travel Protection Plan fee itself, made to Collette and Marriott Vacation Club for travel arrangements in case of cancellation of your travel plans for any reason prior to to 61 days of departure. If you cancel between 60 days and 1 day from departure you will receive a travel certificate from Collette equal to all the monies paid to Collette (less the cost of the plan itself) plus all of the Vacation Club points redeemed to Marriott Vacations Club. This certificate will be redeemable only to Collette (your Vacation Club points will not be redeposited into your Marriott Vacation Club account and will not be redeemable for anything except another Collette tour). The certificate must be redeemed within one year of its issuance. The Travel Protection Plan fee with air only covers airline tickets you have purchased from Collette.

Exception: If you originally purchased nonrefundable airline tickets, the Travel Protection Plan does not provide a refund for the airline tickets, taxes or fees, in the event of a cancellation. This air ticket may be covered by Collette’s Travel Protection Plan under Part B, if you cancel your trip for covered reasons (see Part B for more details).

Collette’s Part A Waiver portion of the Travel Protection Plan protects you from penalties in the event you have a need to cancel your entire inclusive tour package up to the day prior to departure. The Travel Protection Plan does not indemnify you from penalties if you choose to cancel partial tour components or air. If you choose to partially cancel your tour, you will be responsible for a revision fee as well as any penalties that are incurred at the time of the cancellation.

Collette’s Part A Waiver portion of the Travel Protection Plan does not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. (However, the Part B Benefits referenced below include a single supplement benefit of $1,000 for certain covered reasons, as detailed in Part B.) Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Payment of the Travel Protection Plan Fee (if chosen) must be received by Collette with your deposit. The fee is nontransferable and valid for each applicant only.

Collette can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees.

Where to Present Part A Claims
To request a refund under the Travel Protection Plan, please call Collette and send any unused airline tickets to:

Collette
ATTN: Customer Service Department
162 Middle Street, Pawtucket, RI 02860

If cancellation occurs prior to departure, contact the Collette Reservations Department. When a client cancels prior to departure, any refunds are processed through the booking agent.

Following is an outline of the Services and Insurance Plan Benefits provided.

PART A – Benefits Provided By Collette:


SCHEDULE OF COVERAGES MAXIMUM BENEFIT AMOUNT

Pre-Departure Cancellation Fee Waiver Up to Trip Cost


The Pre-Departure Cancellation Fee Waiver is provided by Collette, is not an insurance benefit, and is not underwritten by United States Fire Insurance Company.


PART B – Insurance Benefits Provided by United States Fire Insurance Company

On tour, insurance benefits can be provided if you: must interrupt your trip (such as having to return home early) for a covered reason; incur medical expenses for a covered sickness or injury; need an emergency medical evacuation; suffer a baggage loss or delay of more than 24 hours (or more); or are delayed on tour for 12 hours or more for a covered reason; and additional reasons detailed in Part B of the plan document.

SCHEDULE OF COVERAGES MAXIMUM BENEFIT AMOUNT
Trip Cancellation Amount Purchased*
Trip Interruption 150% of Trip Cost
Single Supplement $1,000
Missed Connection $1,500
Travel Delay (Up to $100 per Day) $1,500
Medical Expense/Emergency Evacuation
Accident & Sickness Medical Expense $25,000
Emergency Medical Evacuation, Medical Repatriation & Return of Remains $50,000
Accidental Death & Dismemberment $25,000
Baggage and Personal Effects $1,500
Baggage Delay $200

*This benefit is only applicable to Instant Purchase (nonrefundable) air tickets and any single supplement penalties you are assessed if your Family Member or Traveling Companion has his/her Trip Canceled and does not cover any other land, air or water travel arrangements.

PART B CONDITIONS & LIMITATIONS

1. suicide, attempted suicide or any intentionally self-inflicted injury of You, a Traveling Companion, Family Member or Business Partner booked to travel with You, while sane or insane; 2. an act of declared or undeclared war; 3. participating in maneuvers or training exercises of an armed service, except while participating in weekend or summer training for the reserve forces of the United States, including the National Guard; 4. riding or driving in races, or speed or endurance competitions or events; 5. mountaineering (engaging in the sport of scaling mountains generally requiring the use of picks, ropes, or other special equipment); 6. participating as a professional in a stunt, athletic or sporting event or competition; 7. participating in skydiving or parachuting except parasailing, hang gliding, bungee cord jumping, extreme skiing, skiing outside marked trails or heli-skiing, any race, speed contests, spelunking or caving, or scuba diving if the depth exceeds 120 feet (40 meters) or if You are not certified to dive and a dive master is not present during the dive; 8. piloting or learning to pilot or acting as a member of the crew of any aircraft; 9. being Intoxicated as defined in the Plan, or under the influence of any controlled substance unless as administered or prescribed by a Legally Qualified Physician; 10. the commission of or attempt to commit a felony or being engaged in an illegal occupation; 11. normal childbirth or pregnancy (except Complications of Pregnancy) or voluntarily induced abortion; 12. dental treatment (except as coverage is otherwise specifically provided in the Plan); 13. due to a Pre-Existing Condition, as defined in the Plan. The Pre-Existing Condition Limitation does not apply to the Emergency Medical Evacuation or Return of Remains coverage; 14. any amount paid or payable under any Worker’s Compensation, Disability Benefit or similar law; 15.a loss or damage caused by detention, confiscation or destruction by customs; 16. Elective Treatment and Procedures; 17. medical treatment during or arising from a Trip undertaken for the purpose or intent of securing medical treatment; 18. a mental or nervous condition, unless hospitalized for that condition while the Plan is in effect for You; or 19. a loss that results from a Sickness, Injury, disease or other condition, event or circumstance which occurs at a time when the Plan is not in effect for You; 20. Bankruptcy or Default or failure to supply services by a supplier of travel services.


Excess Insurance Limitation: The insurance provided by this Plan shall be in excess of all other valid and collectible Insurance or indemnity.


The Part B Insurance benefits are underwritten by: United States Fire Insurance Company, 5 Christopher Way, 2nd Flr. Eatontown, NJ 07724.


NON-INSURANCE SERVICES
Generali Global Assisance 24-Hour Assistance Services - Included
Global Xpi Medical Records Services - Included



Non-Insurance Services: are not insurance benefits underwritten by United States Fire Insurance Company. The 24-Hour Assistance Services are provided by Generali Global Assistance and Global Xpi Medical Records Services are provided by Trip Mate.


INFORMATION YOU NEED TO KNOW - Benefits are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all coverages. This advertisement does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits and provisions may vary by state jurisdiction and not all coverages are available in all states/jurisdictions.

OUTLINE OF SERVICES

One Call 24-Hour Assistance Services - Included

Global Xpi Medical Records Services - Included

To review full plan details online, go to: www.tripmate.com/wpF430M.

Plan Administrator: Trip Mate, Inc.* (in CA & UT, dba Trip Mate Insurance Agency), 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-800-888-7292

COLLETTE'S TRAVEL PROTECTION PLAN PRICING (Per Person)

The Cost charged is for the full Travel Protection Plan, which includes a Pre-Departure Cancellation Fee Waiver Provided By Collette Travel Service, Inc., insurance benefits underwritten by United States Fire Insurance Company, as well as non-insurance assistance services provided by Generali Global Assistance and Trip Mate. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate.

Land Only Clients:

  • $149 adult/$149 child for all domestic escorted tours under 6 days
  • $269 adult/$169 child for all domestic escorted tours of 6 days or more
  • $349 adult/$199 child for all international tours (not otherwise noted below)
  • $399 adult/$249 child for all cruises, Canadian Rockies train tours, Australia, New Zealand, , Africa, South Africa & Egypt tours 
  • $450 adult/$225 child for Galapagos tours
  • $925 adult/$425 child for Antarctica tours

When purchasing pre- and post-night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your Travel Protection Plan fees. Please confirm with your reservation agent at time of booking.

Air Inclusive Clients (Collette Flex Airfare is purchased through Collette)

  • $199 adult/child for all domestic tours under 6 days
  • $299 adult/child for all domestic tours of 6 days or more
  • $399 adult/child for all international tours (not otherwise listed below)
  • $449 adult/child for all cruises, Canadian Rockies train tours, Australia, New Zealand, Africa, South Africa & Egypt tours
  • $500 adult/child for Galapagos tours
  • $975 adult/child for Antarctica tours

Collette’s Travel Protection Plan for air inclusive clients can only be purchased by individuals who have purchased Collette Flex Airfare or Instant Purchase nonrefundable air through Collette. Instant Purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% nonrefundable. This air ticket may be covered by Collette’s Travel Protection Plan under Part B if you cancel your trip for covered reasons. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.

CONSUMER PROTECTION PLANS

Collette Vacations is a member of the following organizations: The National Tour Association, The United States Tour Operators Association, The Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. In the case of USTOA, the consumer protection bond is $1 million. Full details are available from the organizations or Collette Vacations. Collette is pleased to give this additional protection to our clients.

PROOF OF CITIZENSHIP

A Valid Passport is required for all trips outside the U.S.A. All passengers should check with the appropriate foreign consulate for entry and validity requirements. Passports and Visas are the responsibility of each client. Government issued identification is required for air travel.

Any child under age 16 (traveling without a parent or legal guardian to Canada) must have written permission from a parent or legal guardian. All other travelers should contact the appropriate consulate for entry requirements.

Please be advised that if you have been convicted of an offense, or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in Canada, you may be inadmissible into Canada. You will need to apply for a Minister's Permit of Approval of Rehabilitation at a Canadian Consulate.

LAND AND AIR RATES

Land point rates are for two travelers, double occupancy. Availability of departures at the prices noted in the brochure is limited. For current prices, please see our website. Government taxes and fees are additional. Land rates are guaranteed at time of deposit. Air rates (including fuel surcharges) will be protected against rates changes when you have paid in full and you are within 11 months of departure.

Certain taxes/fees are to be paid upon exiting the country in local currencies. Please refer to the appropriate tour itinerary for details.

Taxes and Fees

Government and Other Authority Taxes and Fees are not included in your air rate and will be added to your vacation package:

  • September 11th Security Fee up to $10.00
  • Passenger Facility Charge (PFCs) of up to $18 per passenger
  • Federal Domestic Flight Segment Fee of up to $3.50 USD applies per passenger, per segment
  • US or International Departure and Arrival Fees up to $300 which vary by itinerary.

In order to better serve you, once you complete the booking process your invoice will display your vacation land package, base airfare, fuel surcharge and all taxes and fees as separate line items. Airfares are subject to change. Seats are limited and may not be available on every flight or departure date.

Deposit Guidelines
A non-refundable deposit of up to $250 per person is required for any purchase made incremental to the land point transaction, including Flex Air purchases.

INSTANT PURCHASE NON-REFUNDABLE AIRFARE

Instant Purchase, Non-refundable Airfare

includes round trip airport /hotel transfers (excluding pre or post days and extensions).

Instant Purchase, Non-refundable Airfare requires full payment at the time of booking. This air ticket is not covered by Collette Vacations travel protection or waiver policies. Tickets will be issued immediately and, once issued are non-refundable, may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline. All airline tickets are subject to a variety of foreign and domestic government taxes including passenger facility charges up to $18, segment fees of $3.50 per domestic segment, September 11th Security Fee up to $10 and international departure and arrival fees. These tickets include an administration fee and round trip airport to hotel transfers of which both hold no airline reissue value. Once issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges.

TRAVELERS NEEDING SPECIAL ASSISTANCE

You must report any disability requiring special attention to Collette Vacations at the time the reservation is made. Collette will make reasonable efforts to accommodate the special needs of tour participants. Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Collette nor its personnel, nor its suppliers, may physically lift or assist clients into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining or other routine activities.

BAGGAGE DISCLAIMER

Although every effort is made to handle passengers’ luggage as carefully as possible, Collette Vacations is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. It is recommended for your own self interest and protection that you have adequate insurance to cover these eventualities. Check with your sales agent for low cost insurance to cover these risks.

There are limitations by coach and air carrier as to the number and size of bags which can be carried onboard and in bulk storage. Be sure to ask your travel professional about such restrictions before departing for your tour.

Checked Baggage Charges:
Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies. Please be advised baggage fees may apply on most trans-border flights.

HOLIDAY AND MUSEUM CLOSURES

Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or many religious, state and local holidays observed throughout the world.

MOTORCOACH WASHROOMS

Most motorcoaches used on our tours are equipped with washrooms (except safari vehicles, exotic locations, and some of our Explorations tours). These are typically for emergency use, as we make plenty of comfort stops, allowing you the opportunity to use public restrooms and/or stretch your legs.

SEAT ROTATION

Seats are rotated onboard the coach for all Collette tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made.

MAPS AND PHOTOS

Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerar and the conditions you experience may be different than depicted in the photograph(s).

EXPLANATION OF RESPONSIBILITIES AND TOUR CONDITIONS FOR COLLETTE VACATIONS

Each client is responsible for proper documentation and inoculations that may be required and/or recommended to participate on tour. Please contact your local travel clinic or personal physician for specific details on the destinations you are traveling to and from. If you decide to make a reservation, you acknowledge and agree that you are physically well enough to travel and understand that medical facilities may not be similar to what you are accustomed to at home. You must bring enough medication with you for the trip. Any person reserving or purchasing any Collette product published on this website accepts the condition that Collette reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary, including for tours designated as “guaranteed departures.” If this occurs, every effort will be made to offer alternate dates and/or programs. Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette’s control that prevent Collette from operating as scheduled. Collette expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.

All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of a minimum deposit. Child land rates are available and are valid for ages 5-12, sharing a room with two full paying adults.

Collette does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s over-booking of a flight.

GENERAL DISCLAIMER

Collette monitors security situations around the world as well as government travel advisories. Conditions may require Collette to change or even cancel trips. You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions. Guests may be required to review and sign a participation agreement prior to engaging in certain activities on the trip.

Neither Collette Travel Services, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. Collette does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party.

Client shall indemnify and hold harmless Collette Travel Service, Inc., its affiliated entities and its and their employees, agents, shareholders, officers, successors and assigns (collectively “Collette”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Collette arising out of any goods or services provided for this or these trips.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. Other risks may arise such as, but not limited to, hazards of traveling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters. You are voluntarily participating in the tour and Collette, and as lawful consideration for the agreement to travel with Collette, you agree not to make a claim against Collette, its related companies, officers and employees for injuries, death, or any other claim and agree to release Collette, its related companies, officers and employees from any such claim. This release is binding on all members of your traveling party, as well as your Estate and heirs and this provision shall be enforceable even after your trip has ended. If you make your own air reservations, Collette is not responsible and shall provide no refund if your flight schedule changes so that you are not able to enjoy the entirety of your tour. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Collette deems it necessary for the comfort, convenience, or safety of the tour. Collette reserves the right to withdraw any tour announced. Collette reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. If you are traveling with children, you are solely responsible for their behavior and monitoring them throughout the tour. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a nonrefundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.

Collette is not responsible, and will not be bound by, representations made by third party representatives, travel agents, unaffiliated websites, or any other party.

Participants may be photographed for the promotional purposes of Collette. In addition, any comments that you submit as a review or your social media posts may be used for Collette’s promotional purposes.

Payment of the deposit to Collette constitutes acceptance of these terms and conditions. Collette reserves the right to modify these terms and conditions at any time, without notice.

FORUM SELECTION AND CHOICE OF LAW

THIS AGREEMENT SHALL BE GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF RHODE ISLAND BY MUTUAL AGREEMENT OF THE PARTIES HERETO AND THE FEDERAL AND STATE COURTS IN RHODE ISLAND SHALL HAVE EXCLUSIVE AND SOLE JURISDICTION OVER ANY DISPUTE, CONTROVERSY OR SUIT ARISING RELATIVE TO THIS AGREEMENT.

ERRORS AND OMISSIONS

While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and Collette is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment.

SEVERABILITY

In the event that any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by Collette by a clause as similar as practicable.

Marriott Vacation Club Owners can select their next guided tour vacation from an extensive list of destinations provided by Collette. Learn More

CST No. 2006766-20; UBI No. 601-220-855; Fla. Seller of Travel Reg. No. ST35613
© 2020 Marriott Vacation Club. All Rights Reserved.

Vacation options presented on this website are offered by Collette Travel Services, Inc. (“Collette”). Marriott Vacation Club International (“MVC”), its parent company, and its respective affiliates make no warranty, express or implied, regarding the quality, condition, features or amenities or any other aspect of any tour, package, or service provider. No inquiry has been made into the tours, packages, activities or events, or the qualifications or the quality of services offered by the providers. Do not consider this an endorsement of or recommendation for any of the tours, packages, activities, events, or providers. The tours and/or packages offered herein may have limited availability, are subject to change without notice, and/or may be subject to additional fees and/or taxes. MVC, its parent company, and its respective affiliates are not liable for any damage to, loss of, or theft of personal property, for any bodily injury, or any other matters, that occurs arising out of or related to the tours, services, or packages available through Collette. MVC HAS NO CONTROL OVER THE CONDUCT OF COLLETTE, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.