About Us

• $249 for all domestic tours under 6 days
• $429 for all domestic tours of 6 days or more
• $549 for all international tours (not otherwise listed below)
• $599 for all Canadian Rockies train tours
• $699 for all cruises, Australia, New Zealand, Africa, South Africa & Egypt tours
• $699 for Galapagos tours
• $1499 for Antarctica tours

When purchasing pre- and post-night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your Travel Protection Plan fees. Please confirm with your reservation agent at time of booking.

Collette’s Travel Protection Plan provides provides air inclusive travel protection for individuals who have purchased Collette Flex Airfare or Instant Purchase air through Collette. Instant Purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% nonrefundable. This air ticket may be covered by Collette’s Travel Protection Plan under Part B if you cancel your trip for covered reasons. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.

 To review full plan details online, go to https://policy.travelexinsurance.com/365ZB-0123

CONSUMER PROTECTION PLANS

Collette is a member of the following organizations: The National Tour Association, The United States Tour Operators Association, The Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. In the case of USTOA, the consumer protection bond is $1 million. Full details are available from the organizations or Collette Vacations. Collette is pleased to give this additional protection to our clients.

PROOF OF CITIZENSHIP

A Valid Passport is required for all trips outside the U.S.A. All passengers should check with the appropriate foreign consulate for entry and validity requirements. Passports and Visas are the responsibility of each client. Government issued identification is required for air travel.

Any child under age 16 (traveling without a parent or legal guardian to Canada) must have written permission from a parent or legal guardian. All other travelers should contact the appropriate consulate for entry requirements.

Please be advised that if you have been convicted of an offense, or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in Canada, you may be inadmissible into Canada. You will need to apply for a Minister's Permit of Approval of Rehabilitation at a Canadian Consulate.

LAND AND AIR RATES

Land point rates are for two travelers, double occupancy. Availability of departures at the prices noted in the brochure is limited. For current prices, please see our website. Government taxes and fees are additional. Rates are guaranteed once deposit is received and booking is confirmed by Collette except for charges resulting from increases in Government taxes and fees. Passengers have 7 days upon receipt of invoice to send written consent or withdraw consent and receive a full refund. Air rates (including fuel surcharges) will be protected against rates changes when you have paid in full and you are within 11 months of departure.

The land price includes those land based items delineated as included in the package itinerary and does not include any other items such as air travel, airline fees, airport or departure taxes, transfers, visas, customary end of trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship waitstaff, and any incidental charges.

Certain taxes/fees are to be paid upon exiting the country in local currencies. Please refer to the appropriate tour itinerary for details.

Taxes and Fees

Government and Other Authority Taxes and Fees are not included in your air rate and will be added to your vacation package:

• September 11th Security Fee up to $10.00
• Passenger Facility Charge (PFCs) of up to $18 per passenger
• Federal Domestic Flight Segment Fee of up to $3.50 USD applies per passenger, per segment
• US or International Departure and Arrival Fees up to $300 which vary by itinerary.
  In order to better serve you, once you complete the booking process your invoice will display your vacation land package, base airfare, fuel surcharge and all taxes and fees as separate line items. Airfares are subject to change. Seats are limited and may not be available on every flight or departure date.
  

Deposit Guidelines
A non-refundable deposit of up to $600 per person is required for any purchase made incremental to the land point transaction, including Flex Air purchases.

INSTANT PURCHASE AIRFARE

Instant Purchase, Airfare includes round trip airport /hotel transfers (excluding pre or post days and extensions)Instant Purchase airfare requires full payment at the time of booking. If you purchase the Travel Protection Plan, the Instant Purchase airfare may be reimbursed, if you cancel your trip for a covered reason (see Part B for more details). Tickets will be issued immediately and once issued are nonrefundable, and may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline. These tickets include an administration fee and roundtrip airport-to-hotel transfers, both of which hold no airline reissue value. Once issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges. Therefore, any such fees or airport-to-hotel transfers are not refundable under any circumstances.

TRAVELERS NEEDING SPECIAL ASSISTANCE

Guests must advise Collette, at the time of booking, of any physical, medical, or other special needs that require an accommodation or special assistance. If and when necessary, Collette will make reasonable modifications to its policies, practices, and procedures unless doing so will fundamentally alter the nature of the tour or services.* Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. None of Collette, personnel, suppliers, or its other guests, may physically lift or assist other guests into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining, or other routine activities and motorized scooters are not permitted. Collette may exclude an individual from participating in a tour or an activity if the individual’s participation poses a threat to the health or safety of the individual or others or causes an unacceptable disruption to the tour. This decision to exclude an individual, made by Collette in its sole discretion, will be based on an individualized assessment using reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur, and whether reasonable modifications of policies, practices, or procedures will mitigate the risk or will cause an unacceptable disruption of the tour. No refunds will be given if the decision is made to exclude a guest. In purchasing your tour, you attest that you are physically fit to participate on it. If you have concerns, please request additional details about your trip from your travel agent or Collette.
*To request a wheelchair accessible room on a cruise, the traveler or person sharing the room must have a recognized disability that alters a major life function and requires the use of a mobility device and the use of the accessible features provided in the wheelchair accessible stateroom.

BAGGAGE DISCLAIMER

Although every effort is made to handle passengers’ luggage as carefully as possible, Collette is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. It is recommended for your own self interest and protection that you have adequate insurance to cover these eventualities.  There are limitations by coach and air carrier as to the number and size of bags which can be carried onboard and in bulk storage. Be sure to ask your travel professional about such restrictions before departing for your tour.

Checked Baggage Charges:
Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies. Please be advised baggage fees may apply on most trans-border flights. This is a fee levied by the airlines, not Collette, and may be subject to change.

HOLIDAY AND MUSEUM CLOSURES

Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or many religious, state and local holidays observed throughout the world.

MOTORCOACH WASHROOMS

Most motorcoaches used on our tours are equipped with washrooms (except safari vehicles, exotic locations, and some of our Explorations tours). These are typically for emergency use, as we make plenty of comfort stops, allowing you the opportunity to use public restrooms and/or stretch your legs.

SEAT ROTATION

Seats are rotated onboard the coach for all Collette tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made.

MAPS AND PHOTOS

Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerary and the conditions you experience may be different than depicted in the photograph(s).

EXPLANATION OF RESPONSIBILITIES AND TOUR CONDITIONS FOR COLLETTE

Each client is responsible for proper documentation and inoculations that may be required and/or recommended to participate on tour. Please contact your local travel clinic or personal physician for specific details on the destinations you are traveling to and from. If you decide to make a reservation, you acknowledge and agree that you are physically well enough to travel and understand that medical facilities may not be similar to what you are accustomed to at home. You must bring enough medication with you for the trip. Any person reserving or purchasing any Collette product published on this website accepts the condition that Collette reserves to itself the exclusive right to cancel, re-schedule or make other arrangements to any guided vacation departure in any circumstances deemed necessary, including in accordance with operating requirments or circumstances beyond its control, including for tours designated as “guaranteed departures.” If cancellation is made by Collette any time prior to the departure date of the guided vacation, except when a customer fails to pay the final balance on time, Collette at its sole discretion, will offer a comparable vacation on an alternate date, or reserves the right to offer a future travel credit. Collette will refund any difference in price if the alternative date is of a lower price, however the guest will be responsible for additional costs if the alternative is priced higher. Collette will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions. Collette is not responsible for other travel arrangements affected due to our cancelations or change costs or penalties incurred on other travel arrangements, including air tickets.Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette’s control that prevent Collette from operating as scheduled. Collette expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.

All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of a minimum deposit. Child land rates are available and are valid for ages 5-12, sharing a room with two full paying adults.For tour products that include Safari or Game Drive components, the minimum age for travelers to participate is 13.

Collette does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s over-booking of a flight.

GENERAL DISCLAIMER

Collette monitors security situations around the world as well as government travel advisories. Conditions may require Collette to change or even cancel trips. You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions. Guests may be required to review and sign a participation agreement prior to engaging in certain activities on the trip.

Neither Collette Travel Services, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. Collette does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party.

Client shall indemnify and hold harmless Collette Travel Service, Inc., its affiliated entities and - their employees, agents, shareholders, officers, successors and assigns (collectively “Collette”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Collette arising out of any goods or services provided for this or these trips.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. Other risks may arise such as, but not limited to, hazards of traveling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters. You are voluntarily participating in the tour and Collette, and as lawful consideration for the agreement to travel with Collette, you agree not to make a claim against Collette, its related companies, officers and employees for injuries, death, or any other claim and agree to release Collette, its related companies, officers and employees from any such claim. This release is binding on all members of your traveling party, as well as your Estate and heirs and this provision shall be enforceable even after your trip has ended. If you make your own air reservations, Collette is not responsible and shall provide no refund if your flight schedule changes so that you are not able to enjoy the entirety of your tour. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Collette deems it necessary for the comfort, convenience, or safety of the tour. Collette reserves the right to withdraw any tour announced. Collette reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. If you are traveling with children, you are solely responsible for their behavior and monitoring them throughout the tour. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a nonrefundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.

Collette is not responsible, and will not be bound by, representations made by third party representatives, travel agents, unaffiliated websites, or any other party.

Participants may be photographed for the promotional purposes of Collette. In addition, any comments that you submit as a review or your social media posts may be used for Collette’s promotional purposes.

Payment of the deposit to Collette constitutes acceptance of these terms and conditions. Collette reserves the right to modify these terms and conditions at any time, without notice.

FORUM SELECTION AND CHOICE OF LAW

THIS AGREEMENT SHALL BE GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF RHODE ISLAND BY MUTUAL AGREEMENT OF THE PARTIES HERETO AND THE FEDERAL AND STATE COURTS IN RHODE ISLAND SHALL HAVE EXCLUSIVE AND SOLE JURISDICTION OVER ANY DISPUTE, CONTROVERSY OR SUIT ARISING RELATIVE TO THIS AGREEMENT.

DISPUTES/CLASS ACTION WAIVER

YOU AGREE THAT YOU WILL ONLY BRING CLAIMS AGAINST COLLETTE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. COLLETTE SHALL NOT IN ANY CASE BE LIABLE FOR OTHER THAN COMPENSATORY DAMAGES, AND YOUR PAYMENT OF A DEPOSIT ON A TOUR MEANS THAT YOU AGREE TO THESE CONDITIONS OF SALE AND EXPRESSLY WAIVE ANY RIGHT TO PUNITIVE DAMAGES.

ERRORS AND OMISSIONS

While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and Collette is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment.

SEVERABILITY

In the event that any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by Collette by a clause as similar as practicable.

Collette Compass App

Precise Location in Background: The Collette Compass app collects location data to display the real-time risk alerts and personalized assistance notification features, even when the app is closed and not in use. This option can be changed later by going to the device settings.