From
21,000 Club Points
$1,400
(For on tour air)
per couple*
South Pacific Wonders From 21,000 Club Points + $1,400 (For on tour air) per couple*
Classic
Tour Types
- Classic
- Exploration
- Faith
- Cruising
- Spotlights
Enjoy a refined take on the art of group travel.
Experience true adventures on these Collette small group tours.
Set out on an inspiring journey on these faith-based travel experiences.
Explore the world's most beautiful waterways.
Come to know your destination during a single-hotel stay.
Your Tour at a Glance
Stay
Meals
Tour Activity Level
The activity level for this tour:
1
2
3
4
You’re a leisurely traveler. You typically take it easy and discover the energy of a new place by people-watching or soaking in the atmosphere at a local café. You can climb at least one flight of stairs, board a coach, and walk unassisted at a relaxed pace for up to 60 minutes without difficulty. You can easily handle altitudes up to 5,000 feet.
You like a balanced approach to travel. Walking two to three miles over the course of a day is no problem for you. You can partake in a two-hour leisurely walking tour, covering up to two miles (with included breaks). You can handle a variety of terrains, from cobblestone streets to moderate hills with relative ease and without assistance. You can climb two flights of stairs with ease. There may be 1 to 2 days on this tour when walking tours can cover 3 to 4 miles over uneven terrain. You can handle altitudes up to 6,000 feet.
You’re an on-the-go traveler. You don’t want to miss a thing, so walking and standing for longer periods of time (2-3 hours) isn’t a big deal. A moderately paced two-and-a-half-hour walking tour, covering several miles, hills, and uneven surfaces, is no problem for you. Walking four miles over the course of a day is very doable, as is climbing into and out of various modes of transportation (tuk-tuk, cable car, zodiac, etc.). You can climb three flights of stairs easily and handle altitudes between 6,000 and 9,000 feet. Expect some longer days balanced with free time to recharge or set out on your own adventure. This level is not a fit for travelers who require mobility assistance devices.
You’re ready to seize the day, whatever it may bring. You lead an active life at home (walking, biking, and half or full day hikes are things you may enjoy) and 10,000 steps a day is normal for you. You can handle longer walking tours (more than 3 hours covering 3+ miles at a steady clip) and activities that involve traversing uneven terrain, steep slopes, standing for periods of time, and varying altitudes and temperatures. You don’t mind being on the go with some early starts, late-nights, and full days. You can handle altitudes of 9,000 feet or higher with little to no issue. This level is not appropriate for travelers who use wheelchairs, walkers, and other mobility assistance devices.
Want some help? Call us.
888.682.4862
888.682.4862
Itinerary
South Pacific Wonders
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On Tour Air Included
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On Tour Air
What’s On Tour Air?
- Please note that internal flights must be purchased with dollars, as Club Points are not eligible for use in booking flights.
- Purchasing internal flights through Collette is now required on tours where applicable.
- This price continues to exclude all round-trip air getting to and from the tour, as well as any additional air segments required to arrive at or depart from an extension.
- The cost displayed is based on availability at the time of booking.
We believe that providing price transparency and a cohesive interflight experience is in the best interest of our travelers.
Enhance Your Trip
Optional Excursions
Add some more spice to your tour with optional excursions.
Pre and Post Night Stays
Enjoy arriving early or checking out late with our Pre and Post night stays.
Extension Style
The extension style for this tour:
Guided
Hosted
Independent
Experience the destination with a full itinerary planned for you. You’ll be joined by a dedicated Tour Manager and enjoy planned local experiences and sightseeing. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included. The Tour Manager for your extension may or may not be the same person as your main tour.
Enjoy a mix of time on your own and some planned tour activities. A local expert is available during part of your stay to guide you during scheduled activities and provide recommendations. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included.
Explore a destination on your own. Your accommodations, daily breakfast, and any transfers to connect with your main tour are included – the rest is whatever you decide! On an independent extension, there won’t be a Tour Manager or local representative present.
Traveler Reviews
South Pacific Wonders
From 21,000 Club Points + $1,400 (For on tour air)
per couple*
15 Days • 22 Meals
Call to Book: 888.682.4862-
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We had so many different experiences.
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Tour of Sydney
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Enjoy the included excursions that gave his information about the native peoples in New Zealand, Australia, and Fiji
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Milford sound New Zealand Christ church and Queenstown. Lovely cities and views. Opera house in Sydney
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Snorkeling & Milford Sound.
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It was a trip of a lifetime for me and my wife. Although the flight from Charlotte to Australia was almost 24 hours, it was quite worth our experience. The accommodations were good to excellent. The tours were great and knowledgeable guides. Our issue is with our tour director., Kim Briggs. She is a fine woman and quite pleasant to deal with. However, she was disorganized that created a lot of confusion amongst our group. She would set a time for meeting but will change the time later unbeknownst to everybody, causing more delays. A good example is with our group of six travelers from North Carolina. We were supposed to leave the hotel at a specific time for a dinner cruise. however, she had everybody, except for our group of six, take the bus for our dinner cruise 10 minutes before the set time, thereby leaving us to briskly walk to the cruise dock venue. She was apologetic for leaving early, but did not give us a reason why she left 10 minutes before the scheduled time. We have been in several vacations in the past, and I would say that our tour Director was not at par with our previous experiences. I don’t want her to get in trouble, but I just want to have a good feedback for her personal improvement Thank you.
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This was a fantastic, memorable trip. I especially enjoyed New Zealand which was beautiful with lots of things to do and see. Highly recommend this trip.
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Wonderful tour.! Loved everything, The most memorable- Sydney Opera house tour was the highlight.
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meeting with the local natives and learning about their culture
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Our tour was excellent the tour guide was very knowledgeable of the area . It was really amazing to visit the tribal culture and learn about there impact to the community from the beginning.
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Awesome photos! Thank you for your review! We look forward to traveling with you again soon.
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The boat tor on Milford Sound was breath taking. Loved snorkeling on the Great Barrier Reef. Wish we would have had a walking tour of Sydney.
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Trip to Milford Sound and flight back.
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I enjoyed what we saw and did in New Zealand
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It was a well laid out vacation. Guide was excellent, cities included were wonderful, and the sites they took us to were interesting and informative. We were not too pleased with the draw space in the hotels. Breakfast in one hotel was just adequate. The ride around Christchurch the first day was extremely boring. We past the same stadium 4 times.
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It was an amazing vacation. Didnt enjoy the bus tour around Christchurch. All other excursion were good
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An excellent tour guide such as Joshua had all the skills to make our time together as a group totally enjoyable!!!!
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Visit with the aborinogies
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Rooms had two twins instead of one king, for two People
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Another great Collette experience
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Overall fantastic experience
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The tour manager was inexperienced and chose to ignore the standards set by Collette.
Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
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The tour gave a good overall experience of New Zealand and Australia. It showed the country and some of the highlights.
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Long complicated trip with few hiccups. Thanks!
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Long complicated trip with few hiccups. Thanks!
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Very excellent tour of Australia and New Zealand with Fiji add on. Tour was managed well. Saw lots of New Zealand and highlighs in Cairns and Sydney. Free time balanced with sightseeing.
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Very excellent tour of Australia and New Zealand with Fiji add on. Tour was managed well. Saw lots of New Zealand and highlighs in Cairns and Sydney. Free time balanced with sightseeing.
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Excellent tour and tour director was fabulous Kim Fields
We are pleased to hear you had a great time on our South Pacific Wonders tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Excellent tour and tour director was fabulous Kim Fields
We are pleased to hear you had a great time on our South Pacific Wonders tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Tour guide excellent. Tour wonderful
We are pleased to hear you had a great time on our South Pacific Wonders tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Tour guide excellent. Tour wonderful
We are pleased to hear you had a great time on our South Pacific Wonders tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Terrific itinerary and Tour Manager
We are pleased to hear you had a great time on our South Pacific Wonders tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Terrific itinerary and Tour Manager
We are pleased to hear you had a great time on our South Pacific Wonders tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Wonderful places and people
We are pleased to hear you had a great time on our South Pacific Wonders including New Zealand's North Island tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Wonderful places and people
We are pleased to hear you had a great time on our South Pacific Wonders including New Zealand's North Island tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
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Great tour guide! New Zealand was outstanding!
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Great tour guide! New Zealand was outstanding!
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Our tour guide, Kathy Fil, was excellent. The whole trip was very enjoyable and so informative.
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Touring New Zealand was my favorite part of the trip.
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I would recommend and have recommended Collette for their service. The experience is always first class and well planned for safety, comfort, and FUN.
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One of my favorite experiences was cruising to Mitford Sound. I love to boat ride and the scenery as we cruised in New Zealand was absolutely beautiful. Also, I enjoyed our day at the Mt. Nicholas Country Farm and the informational tour and, of course, the cruise there and back. I didn't expect to enjoy the Hartley Croc Farm, but it was fun - especially holding a sweet koala.
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Flight connections could have been reduced & better.
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I did not like the fact that a tip amount for the tour guide had an amount of between 5-8 USD dollars. They are already getting paid by Collette & we paid a huge amount already for the trip. I don’t feel that was appropriate. She could make upwards of 3,500 extra in tips alone. Not appropriate.
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Better tours & flights
Thank you for traveling with Collette on our South Pacific Wonders tour. We appreciate you taking the time to provide us with feedback on the tour. Your comments will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.
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Excellent value for dollars spent!!
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Excellent value 4 my dollar spent. Excellent itinerary, tour manager and facilities used.
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The tour was very well planned with excellent accommodations and adventures included. I actually have two favorites from this trip number two was the evening we spent with a family in New Zealand and the number one was going to the sheep station in New Zealand.
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Great tour guide! Peter Camara was awesome!! I was expecting an Australian/kiwi as a tour guide but peter was great and knowledgeable!! I never did tell peter that....lol
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The optional off-roading tour was great!
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Peter Camara was an awesome tour guide. Very knowledgeable!
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Doing the luge was a lot of fun!
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Absolutely wonderful trip to Australia and New Zealand! Lovely! LovelY :)
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Absolutely wonderful! We enjoyed an awesome trip of a lifetime! We marked off a trip on our bucket list! Peter Cabera is an excellent, humorous, efficient and lovely tour guide! He started with Collette 33 years ago! Wow! A true testament of the love of one's job! He handled the trip with the upmost of professionalism and knowledge of beautiful Australia and New Zealand! Ann and I were impressed with the local guides and the knowledgeable bus drivesr too! We loved our trip so much that we are looking forward to booking many more tours with your company! :)
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Excellent tour!!!!! Sidney, Darling Harbour was gorgeous! I loved holding the koala bear at Hartley's Croc Farm!
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bad start to our tour. in chicago trying to board the plane and they had to fit us in other planes after 2 hours of trying to figure in out. thank god our local tour guide was with us. i think we should have toured syndey the canns. that would have cut out 1 airplane flight
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i was very happy with seeing new things. i did appreciate the time on my own to explore. i would have liked to see more of australia as we were only in big cities there. this make me rate the new zealand part higher. we got to see more of the country rather than just another city.
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I found it difficult in arranging this tour. I do not like calling and have to wait to get to an actual person and then to have a situation where one person can't answer/deal with all the questions and having to be sent to various different people. Also, there were a number of changes that had to be dealt with relative to the flights before we could book. I felt as though we did the work to make the flights correct instead of Collette doing the work. Also, while our tour guide knew information I didn't find her (Kathy Fil) to be very warm and friendly. It would be nice for Collette to provide bottled water each day when on the bus.
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Sydney was everything I expected and more, New Zealand was phenomenal and Fiji was relaxing
Thank you for traveling with Collette on our South Pacific Wonders tour. We're sorry to hear you experienced some pre-tour issues. Your feedback will be reviewed by the Client Care Center so that our pre tour communication processes can be improved.
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Bucket list trip
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Great itinerary, extemely well organized. Coach drivers were very good at sightseeing narratives. Tour guide was a bit controlling at times.
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Loved the tour of Sydney Opera House, tours of the indigenous sites and visit with New Zealand couple. Loved the Fiji option. .
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Great job
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I feel that Collette takes care of their clients. There was confusion regarding what was included and it was explained and taken care of and was included. The tour managers are outstanding. The accommodations are excellent.
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Milford Sound tour was oustanding
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Everything!
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Sheep station. Many others too.
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The overall trip was fine. The flight from Chicago to Hong Kong lay over was just one hour, fortunately I made it because I requested wheel chair assistance, unfortunately my luggage did not make the transfer, so I was one day without my luggage. The Tour manager, Vic was fantastic. Australia and New Zealand were fine. I was disappointed that I didn't get to take a hot air balloon ride nor an opera in the Sydney Opera house. I was disappointed when we arrived at Fiji, we received no assistance from ATS Pacific. We were signed up for the trip to the Garden of the Sleeping Giant for 1:30 p.m. to 5:30 p.m. only to discover with the assistance of Rosie's at the hotel that the trip was only available at 8:30 a.m. I would recommend Rosie's over ATS Pacific. The lay over in Los Angeles was 9 hrs. There was an earlier flight from Los Angeles to Detroit, but I would have had to pay $75 more, which I refused to do. As stated earlier, the Australian and New Zealand part of the tour was great, but it leaves a bad taste with the lack of service in FIJI
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Visit to the sheep station and family visit in New Zealand
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Our tour guide Peter worked very well with our guide Dame Jean Marie. The two made sure everyone in the group and taken care of. No one was left out and made sure we knew what was going to be taking place each day. Peter repeated once or twice to make sure everyone heard and understood.
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Love the Pre-excursion to the Outback. Love seeing Ayers rock and the Camel ride was the highlight of my trip.
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Stacy Moule was our guide and she was absolutely phenomenal...she made the trip, the telephone communication was very good... all very knowledgeable, polite, quick to return all calls, and very patient staff. I can’t say enough good about Collette!,
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Great excursions, Stacey Moule, awesome tour guide, timing of excursions was good.
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Great guide makes for great trip!
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The tour was run efficiently with little wasted time. Our tour guide, Peter, complemented the tour organizer (Jean Marie Sindelar) very well. We were always informed about timing, location and other amenities to be aware of.
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Sunrise from a hot air balloon at Ayres Rock and the camel ride for the same were definitely highlights.
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Great tour guide made the trip!
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Our tour guide, Peter, was excellent, well informed and VERY organized.
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Hot air balloon in the outback.
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My guide was Stacey Moule and she was wonderful! She had an Australian accent so she was very pleasant to listen to. She was exceedingly knowledgeable about the area we were seeing and always gave us options of where we could go on our off time. When one side trip fell through due to an avalanche of snow, she scrambled to get us to go see glow worms in a cave. This entailed a scenic boat trip and a tour inside a cave with a waterfall! I think I had a better time on that sideline tour than if we had gotten to the place where the avalanche occurred! Our driver was Peter (Weller?) and he told us stories of every place we went, and his personal stories of when he visited there that were very interesting also. I would recommend Collette and will be taking more tours with you, This being my first tour with Collette was a very positive first experience that will lead to more. I dreamed of going to Australia since I was a young teenager and it may have taken me 50 plus years to get there but the wait was worth it!
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The shotover jet river ride was a memorable experience that you could probably do on any river, but the scenery was not to be duplicated anywhere else in the world. Those mountains were magnificant!! And I really can't decide between that and the Te Anau Glowworm caves. And I do have a picture of me holding a Koala bear at Hartley's Crocodile Adventure to make my trip official.Everything was just so memorable. I even ate a crocodile pie!
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The flight layover in LA was 10 & 1/2 hours!!!! I found this to be a smack in the face after a great trip. I did not appreciate the little effort that went into making sure we had a pleasant return trip; would have also been nice to fly directly to Detroit but you sent us to Chicago for yet another layover before we could head home to Detroit!
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Some of the Hotels weren't that great in fact the place in Queenstown was dirty.
Thank you for traveling with Collette on our Discover the South Pacific Wonders tour. We're sorry to hear you were disappointed with your return flight schedule from Fiji. Your comments will be reviewed by our Air department so that the overall touring experience for our guests can be improved.
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A wonderful vacation
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The tour of Australia/New Zealand/Fiji was wonderful. A great pace, wonderful tour guide, knowledgeable and personable bus driver/narrator, great hotels and destinations. This was our first tour and likely won't be our last. Our only complaint would be the airline chosen for our return flight from LA to Detroit. They coulda/shoulda used Delta for a direct flight instead of United, which required a connection in Chicago. When you're travelling over 24 hours to get home, that makes a difference.
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We were well cared for the entire trip. Knowledgeable, personable and experienced tour manager, beautiful and interesting destinations.
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Colette has top notch tour guide
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Everything was explain very nicely
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Best tour guide EVER! Collette's tour guides (with one notable exception) are always excellent, but Peter was, in the true sense of the word, outstanding.
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Collette's tour managers (with one notable exception) have always been great, but in the absolute literal meaning of the word, Peter was outstanding!
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all mangers and tour guides did a fantastic job and were very knowledgeable
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All were very knowledgeable in their area and very personable. Gave the tour presentations with so much information it is hard not to have a great experience from all we saw.
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The country I most enjoyed was New Zealand. Not only a beautiful county but the people were very friendly and interesting to be around.
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Barry was great. But upset because he did not go to fiji
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Fiji was very disappointing because of location of hotel
Thank you for traveling with Collette to the South Pacific. We're very sorry for the disappointment you experienced in Fiji. Your feedback will be reviewed by the Tour Management and Product Design Teams in order to improve the overall touring experience for our guests. We have mailed out a letter of apology, check and travel vouchers as a customer service gesture for the issues experienced in Fiji.
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Collette had our tour of Australia, NZ and Fiji very well organized and our Tour Manager Kathy was outstanding.
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The trip to Milford Sound was the outstanding part of the whole tour.
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The tours were scheduled well and our guide was excelkent, Miggie Chang. Our bus drivers were very informative and helpful.
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Holding a koala, seeing Sydney Opera House... I think the flights in U.S. were bad. Needed a direct flight to LAX if possible.
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Emily Bernstein wonderful
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Office great
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Air schedule could be better with nonstop from Houston to Sydney instead of going lax it is horrible
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Good communication and customer service.
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The tour was well organized and each day's activities and schedules were provided verbally and in writing ahead of time. There were many memorable experiences, but probably most memorable were the experiences at the Aboriginal cultural centers. We had a situation where we somehow neglected to bring enough of an absolutely mandatory medication. A suggestion for the Collette Company is that it prepare for its tour managers in all large cities in any country where there are tours a list of physicians who can be called upon not only for medical emergencies, but a list of physicians for helping provide written prescriptions. Trying to contact the physician back home proved fruitless, as he had no idea how to provide a prescription to a pharmacy in country. In our case, after quite a bit of chasing around to resolve our issue, a local pharmacist was able to outline what needed to happen (visit a nearby medical center to be seen by a physician who could write a prescription which could be filled by a pharmacy). We did as suggested and obtained the required medication. NOTE: The receptionist at the medical center had certainly dealt with this situation in prior times, as she prepared not only the paperwork needed for the issue at hand, but also the paperwork for submission to our insurance back home.
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Yes I would recommend Collette and would book another tour with them. This tour gave us time to explore on our own and see a lot with the tour guides. Miggi was outstanding! Even when you could tell she was not feeling well she was there leading us through our tour. I would have given 5 stars but the flight schedule I felt could have been more direct to Australia.
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There was not one memorable moment, there were several. Loved Queens Town, New Zealand .
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The whole tour was well organized, did not have to wonder what was going to happen, we were informed well in advance of everything! Will and have told many others that this is a company that can be trusted, to handle all the details ( small and large ). Will travel with them again!
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I felt safe and informed at all times!
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I don't know if I would travel with them again or not. Went to Australia/New Zealand/Fiji. Leaving had to fly Det-Houston-LA-NZ-Aus (when Australia was our first destination). Returning from Fiji-LA (10 hr layover)-DC-Det. No reason to have a third city in USA. Just added a lot more travel time to agenda. Tour was okay. Not impressed with Christchurch. Seemed like a lot of dinner cruises. Food overall good. I feel tour guide should always give us a phone number where they can be reached in emergency. Ours did not. Motels mostly quite nice. We opted or the optional 3 nights in Fiji. No tour guide, only one tour mentioned. I have traveled with a number of other agencies. I think I would opt to travel with one of them before I travel with Collette again.
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Did not quite meet my expectations
Thank you for traveling with Collette to the South Pacific. Your feedback will be reviewed by the Air and Product Design Team's in order to improve the overall touring experience for our guests.
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Everything was wonderful. Hotels, food and great tours.
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Every was great!!!!! Tours, Hotels tops. Great Food.
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Trip Rating:
We got to see so many great area there isn't one I could say was any better then another.
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Trip review
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Trip Rating:
Our guide, Stacey for Australia and New Zealand was great. Every need was addressed and any problems resolved. Fiji was a disappointment. The resort was too new and had issues. The beach was not a beach but packed dirt. We were not able to walk anywhere therefore we were stuck at the resort. The restaurant selection was not good, during the day it was a bar and grill for your choice. Spa wasn't ready, no retail stores open and the last day was a very long day since we checked out at 11am and didn't leave until 6pm. The Sleeping Giant Tour on our last day was great, our tour guide was very informative. I would recommend Collette because overall it was a great trip.
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Trip Rating:
Having dinner in Christchurch New Zealand with a local family.
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Great trip!!
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They hired the best tour guide for our group!! She was amazing!!! She never left anyone behind. She was cute and funny
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My favorite memory was going on the trip with my husband!!
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I left a lengthy comment via an email to customer service and a survey provided by our tour manager. Is there a miscommunication. I never received acknowledgement for either comment. I do not want to waste my time anymore. -
Trip Rating:
See above. Do not wish to waste any extra time.
Thank you for contacting us again regarding your tour to the South Pacific. According to our notes, we replied to your email on March 19 thanking you for the feedback and left our Customer Service number if you wished to discuss further.
Collette Support -
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The accommodations, tours, and food were all wonderful.
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Trip Rating:
Our guide, Vic Martin, was wonderful, and the tour really gave us an opportunity to feel as though we had really experienced these countries.
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Trip Rating:
Very thorough and the opportunity to experience local culture was wonderful.
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Australia/NewZealand first rate. Fiji, not so much.
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Trip Rating:
Main tour was fantastic. Added Fiji tour was not as good. Please don't connect with other tour if service is not equal.
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Trip Rating:
Holding a koala!!!! Gorgeous scenery on South Island of NZ
Thank you for traveling with Collette to the South Pacific. Your feedback will be reviewed by the Product Design Team in order to enhance the overall touring experience for our guests.
Collette Support -
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Trip Rating:
My first experience with Collette was wonderful. The hotels were very nice & the sights we saw were amazing.
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Trip Rating:
On the North Island I enjoyed Rotorua and its amazing geothermal landscape.
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Trip Rating:
Collette did an excellent job with providing the group with information and they handled helping me schedule a different flight home when it was necessary. I do have one complaint however. I informed Collette that I would need gluten free food on any flights that served meals. The Delta flights that we flew had the information but the Virgin Australia, New Zealand Air, and Fiji Air flights claimed that they had no record of it so eating for me on those flights was a problem because they don’t carry extra GF meals onboard.
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Trip Rating:
The itinerary was fantastic and included as many experiences as possible without neglecting the groups’ need for free time. Cruising Milford Sound was an awe-inspiring highlight of the trip.
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Great tour
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Trip Rating:
This was one of the best tours we have taken. Our tour manager was top notch in spite of numerous medical emergencies. She was very well organized and professional along with being amiable and just a pleasure to be with. We have two more tours planned with Collette and would be happy to have her again. The driver in New Zealand was very informative and courteous and made the bus trips very enjoyable.
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Trip Rating:
The tour really was great. If I had anything to wish was better it would be less free time. I’m not much of a shopper but I understand others are so it was ok. I would rather have more excursion type time.
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Vacation of a life time!!!
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Trip Rating:
I would whole heartedly recommend Collette for your travel needs and desires!! I truly believe I received the experience that I couldn't have created on my own if I were planning a trip of this nature. All I needed to do, besides pay, was to pack my bag and go. All details, down to dinner times were taken care of; transportation to airports, hotels, bag delivery, help through customs, best places to shop, dine, and visit are all thought out ahead of time. Our tour leader was so well versed on the local culture, I felt like there wasn't anything we could ask that he didn't know.
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Trip Rating:
The best part of the trip was the Great Barrier Reef. The snorkeling was amazing!!!
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Great tour guide, excellent bus drivers.
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Trip Rating:
Seeing Milford Sound, NZ on a clear sunny day was probably the top experience, though many were great.
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Hotels and meals were excellent. Assistance on the phone pre-trip was so-so. I feel that if I had 1 agent who knew me and my desires, he/she could have aided me more easily. One agent kept having to put me on hold to get correct details and/or advice. Also, my return route home was needlessly circuitous causing me 30hrs of travel as opposed to the 18-20 as enjoyed by others
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Great places just long inbetween rides. Would have enjoyed a few more stops to stretch or sightsee
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We had a wonderful time and were shown many of the sites.
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had a great time, the tour manger and the bus drivers were extremely negligible.
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This was a well organized trip. Our tour guide, Toni, was wonderful. The hotel accommodations and transfer service was excellent!
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The optional foodie tour in Sydney was the best! The optional plane ride from Milford Sound was spectacular!
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It was an excellent value & I enjoyed my trip
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Trip Rating:
The trip was a great value & I enjoyed everything
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Best Tour Guide EVER!!!
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A family emergency caused us to have a "stand-in" tour guide, but it was our lucky day. Peter Camara was the BEST, hands down!
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Trip Rating:
Some hotels lacked amenities and much needed drawer space.
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Well organized. Excellent local Guides. Awesome tour manager. Great hotels.
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Variety of venues and events. Wildlife. Milford Sound was exceptional.
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Fun and worth the money
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We received a good value for our money and had a great travel quide.
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Trip Rating:
Bungee jumping, Sidney bridge climb, Shotover jet boats, great,hotels, great food
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Had problems with our group airline flights from New Zealand and Fiji.
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Trip Rating:
Milford Sound Day trip in New Zealand
Thank you for traveling with Collette to the South Pacific. We do not have any notes on file regarding your group having flight issues from Queenstown to Fiji. If you can provide us with more information, our air department can review it to improve the overall touring experience for our guests.
Collette Support -
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Trip Rating:
Yes, had beautiful tours/lovely accomodations/great food!
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Trip Rating:
I thought the whole experience was excellent. Only drawback for me was the long plane ride, but that was to be expected, coming from Michigan and going way to Australia/New Zealand!
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My group enjoyed all the tours, food and every aspect of the trip .
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Managing all my payments tours and handling all aspects of the-trip prior to leaving
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We loved the sheep sheering and the Great Barrier Reethe cruises and the gondola ride meet and greet meeting with the Aboridgenies.
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It was a wonderful tour and everything went better than expected.
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Difficult to determine the favorite.
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Our guide was the greatest.....Our bus drivers were great also very knowled
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Excellent on all areas...cities, activities and all around great time
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It's hard to pick one...All had their great experience s.
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Overall the trip was sensational! However, I thought the flights could have been fewer - more direct flight to & from Kansas City. Our tour guide was the best! The hotels were fine except for us in a triple room - rooms too small!!
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Wonderful memories! Loved all the cities! Enjoyed dinner with host family, all the wildlife experiences, the Jetski ride, but my favorite was queenstown!
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Customer service needs overhauled. I paid the extra amount for first class. When documents were sent I only had first class from California to New Zealand. Same for my return. $10,400 for two flights. I cancelled and scheduled my own air for $5,000 from Kansas Cory to Sydney. Collette never reimbursed me for the air I did not use. Saved $5,400 and got more air travel than Colette was giving me for $10,400. Need I say this was not good advertisement for your company.
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Trip Rating:
Fiji was great. Should have had more days there.
Thank you for traveling with Collette to the South Pacific. We're sorry to hear our Air Reservations Team could not find an acceptable international schedule for your tour. The refund for your unused air ($10,105.00) was credited back to your Visa card on September 28th, 2018.
Collette Support -
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Last time with Collette
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Trip Rating:
The trip was ok, but nothing extraordinary. Collette did a terrible job on flight arrangements. After asking for seat preferences, almost every seat they had assigned was a middle seat, not the aisle seat requested. I made some changes with the airlines directly, but it cost me an extra $338. It took over 2.5 hours to get boarding passes in BOS, because Collette screwed up the bookings. (not just us but everyone traveling with Seacoast Science) Similarly, we had an issue from Fiji to the US. The Fiji Airlines rep at the hotel stated 'Oh, Collettet, they are the worst. The food service at the resort in Fiji was terrible - they simply didn't care.That being said, out tour director in Aus and NZ was excellent.
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Trip Rating:
Travel was very poor. Collette screwed up with the airlines. Didn't have flight information until a day or two before the trip started. Seat assignments were not even close to what was requested. Cost an extra $338 to fix. Waited about 2.5 hours in BOS to get boarding passed - Collette errors with the airline. Likewise problems leaving Fiji. Resort staff (in particular restaurant) in Fiji resort was terrible. This should have been a great trip - oh-well, never again with Collette.
Thank you for traveling with Collette to the South Pacific. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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Great trip the scenery was breathtaking & the accomdations 1st class
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Trip Rating:
The overall accommodations were first rate & the tour mgr was very professional & friendly The sites visited were amazing especially learning how to throw a boomerang
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Trip Rating:
The Great Barrier Reef and The Lords of Ring tour in Queentown NZ
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Trip Rating:
Minimize plane changeovers and layovers. Travel itinerary was poorly planned. Plane changeovers and excessive layovers could have been minimized. Verify flight arrangements with airline. Have Collette representative available at all departures to resolve booking issues. Flight arrangements were not verified by Collette prior to departure. United Airlines could not find our booking, taking well over an hour to resolve at check in. A similar issue occurred with Fiji Airline on the return trip. No Collette representative was present to resolve. Update Fiji extension description. There was no “expansive sandy beach with clear ocean water” anywhere close to our hotel. Instead, the beach was muddy silt and water murky. Fiji hotel restaurant staff was inattentive and unwilling to help. We had to go out of our way, and ask several times, for water and coffee to be served. Meal orders were lost or forgotten.
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Trip Rating:
What we expected was a small group tour with emphasis on the natural history aspects of the areas visited. Instead, it was a large group with itinerary no different than tours offered at significantly lower cost.
Thank you for traveling with Collette to the South Pacific. Your feedback will be reviewed by our internal department managers so that the overall touring experience can be improved upon.
Collette Support -
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Trip Rating:
when ever there was sudden change in the schedule or cancelation of a tour etc or guide was able to rearrange schedules or what ever needed to be done to keep everyone on track.
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Trip Rating:
every thing went well as planned
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Good professional travel company
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Trip Rating:
Good tour manager and guides with local knowledge and hotels in central locations.Well organized and interesting excursions.Plenty of room on coaches good polite drivers and even when coach broke down due to flat tire problem was quickly resolved without much delay to onward journey.
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Trip Rating:
Lots of different places and countries visited and all of them good.The jet boat ride on the shotover river in queenstown New Zealand was a great experience.
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Great time but time in each country needs to be altered
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Trip Rating:
I really liked our tour director she was wonderful and extremely helpful. I think that the tour itself should be rearranged. Too much time was spent in New Zealand with so much less to do. Australia was wonderful. I wish we could have spent more time there. Possibly going to Melbourne and Bisbane. There was so much more to see and we just weren’t there long enough to do everything I would have liked to. New Zealand was pretty but just not much to do.
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Trip Rating:
The allocation of dates in New Zealand needs to be reduced. Loved climbing the Sydney Harbour Bridge. It was an additional cost but it was my favorite part of the vacation.
Thank you for traveling with Collette to the South Pacific. Your feedback will be reviewed by the Product Development Team so that the necessary itinerary changes can be made.
Collette Support -
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Fun, informative, relaxing, beautiful scenery.
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Trip Rating:
The tour was well organized, we had a wonderful tour leader. She really did some extra things to make us feel special, like at Hartly's crock farm arranging for a private time with a koala for our group. The pace of trip was great and the food was terrific.
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Trip Rating:
Amazing countryside, mountains and people. Really enjoyed dinner at a home of a local couple.
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Help with rescheduling flight
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Trip Rating:
We missed a connecting flight and Collette was very helpful with rescheduling.
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Trip Rating:
Really enjoyed the tour. We saw a lot of interesting things.
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Australia New Zealand trip
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Trip Rating:
The trip was good. Some unexpected glitches, mostly air travel related.Tour guide excellent, lots of early departures and long bus rides not the best. Being on the bus for long rides should be explored.
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Trip Rating:
The trip and the tours were very good. The tour leader was excellent. The air travel was long and uncomfortable. Long bus rides during the trip to different locations must be discussed, too much down time. Three of the four hotels were excellent, one in Christchurch just average, should be looked into.
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Trip to Australia and New Zealand
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Trip Rating:
Well planned trip, excellent tour manager, no glitches except trip to Milford Sound was cancelled due to snow and closed road. Tour manager did everything to make this up by taking us to the Glow Worm cave. All good.
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Trip Rating:
Home visit in Christchurch. The whole trip was will done.
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Trip Rating:
Our tour guide, Stacey was wonderful! She was knowledgeable and friendly,and took care of any potential issues so quickly that we weren't even affected. My one complaint would be the booking of plane tickets. It was already long flights, then adding on long layovers at each place made it worse. Also, our tour packet from Collette was inaccurate in regards to included meals. So, it looked like we weren't supposed to get meals that we really were.
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Trip Rating:
This was a wonderful trip! Perfect if you just want a taste of the two countries. The Sydney Opera House and Milford Sound were the highlights, for me. It was much more relaxed than other tours I've been on, with lots of time to explore on your own. We went during their winter season, so it was cooler, but not as crowded.
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The Trip of a Lifetime!
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Everything was planned down to the most minute detail. The tour guide(s) were outstanding. They knew so much and we learned so many things we wouldn't have had we taken this trip on our own.
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Trip Rating:
We toured Australia, New Zealand, and Fiji on the Southeast Pacific Tour. My favorite stop was the Lord of the Rings Tour in New Zealand. Stunningly beautiful scenery that was breathtakingly spectacular!
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Trip of a lifetime - try Australia, New Zealand, and Fiji
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Trip Rating:
Everything about the trip was perfect! The amount of time in each city was excellent. Collette’s helpfulness through the numerous airports was much appreciated. The 2 drivers on the days on motor coaches (Sydney & to Milford Sound) were courteous & well informed. Our Tour Manager (Caryn) went above & beyond to make sure all details were handled & we knew what to expect in each city. She had maps available & offered varied suggestions on places to eat, shop, and see. The travel information received before the trip was very helpful.
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Trip Rating:
The size of the group was perfect (22) - weather couldn’t have been any better - our Tour Manager (Caryn) was so nice and helpful. New Zealand was the best - air flight back from Milford Sound was awesome. Off- road trip around Queenstown offered amazing sights. We even chose to tandem paraglide off Coronet Peak - words can’t describe that fabulous experience!!
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Bad information and bad service
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Trip Rating:
Initial customer service was poor. Incorrect information, mistakes, hard to reach. Insufficient hours of operation were inconvenient especially outside of the eastern time zone.
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Trip Rating:
Having dinner with a local family was a nice touch.
Thank you for your feedback. Your comments have been forwarded to the Client Care Center. They will use your feedback to improve the pre-tour booking process.
Collette Support -
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Trip Rating:
Everything was top notch. No worries over transfers and luggage. Accommodates we all great. Outr tour manager Kim was informative, entertaining and helpful. The weather was a bit in cooperative but we trucked on anyway.
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Trip Rating:
Yes, everything was taken care of. The hotel were great and tours were varied and fun.
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enjoyable
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Trip Rating:
needed whispers since couldnt hear guides too big a group drinks should be included in provided meals brochure said lord of rings tour offered was not gondola thru rain forest was not offered
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Trip Rating:
loved new zealand especially queenstown beautiful city clean, interesting and beautiful
Thank you for taking the time to provide us with feedback on your tour to the South Pacific. A member of the Guest Relations Team will be reaching out to you to discuss your comments.
Collette Support -
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Trip Rating:
Travel guide was excellent. You could improve in having a person at Sydney airport to guide your travelers for flight connection to Cairns. The flight to Cairns was at the other airport and you needed a shuttle. It was very confusing, especially after a 15.5 hr flight and going thru customs. If you are going to Sydney for New Years Eve, spend to money to have a hotel close, so elderly people can see fireworks. Other than that, it was a wonderful trip!
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Trip Rating:
Snorkling over the Great Barrier Reef, New Years Eve fireworks, visiting a farm in New Zealand, dinner with a local, Steamboat ride and all meals were excellent, except lunch on excursion to barrier reef & 4 wheeling in river. Queenstown is breath taking!
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Great food and lodging
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Too many people on tour(lot's of time wasted getting on and off buses and airplanes) and will choose a tour company next with fewer participants.
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Trip Rating:
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Very professional
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Trip Rating:
We are not experienced travelers, so I don't have a lot of experiences to compare to. Our trip was well organized and all the prearranging, (airlines, visas, bus connections), were done without a hitch. Collette provides a limo service, witch is nice, ours was a 1/2 hour late, witch started off our trip a little nervous, but we made the plane on time, just in time, (don't think it was our drivers fault, not sure they gave him enough time to get to our house). Our tour guide was great, very personable, and competent.
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Trip Rating:
Cairns I liked Cairns,Hartleys Croc Farm was good, Green Island was bad, very over crowded, diving was terrible, you can only dive where they tell you and that's crowded, and nothing to see. They should include the "Outer Barrier reef" (a $155.00 PP option) as standard, in my opinion. Sydney Beautiful city- Our Hotel was close to Darling Harbor. Enjoyed all of Sydney. New Zealand All of it is great - But really got blow away by Queenstown, it snowed twice while we were there, which made the mountains and the lake around there unbelievable. My favorite place!!
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Amazing tour
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Trip Rating:
The tour was well organized, included what we wanted to see as well as experiences we couldn't have planned on our own. The tour manager, ***, was very personable and made every effort to accommodate personal preferences. The tour guides were knowledgeable and entertaining.
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Trip Rating:
See previous note regarding why we chose
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Trip Rating:
There were too many people on the tour (41). The tour started later in the morning each day at 10:00. Most tours start earlier in the day. On free days we arranged for activities on our own with little help from the tour manager. Our most memorable days were those that we did on our own. For example, we booked a trip to a village up the coast from Queenstown and enjoyed a boat trip to see penguins, sea lions, dolphins, and amazing geology. That trip should have been included in the itinerary. This trip had too much free time, not enough learning presented by the guides, and too many people on the tour.
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Trip Rating:
Optional tours were the best times so if someone did not buy optional tours, they would not have had many memorable events.
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Wow and double Wow - New Zealand is so beautiful and trip was amazing!
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This was our 5th trip with Collette and as in the past, it was excellent. The tour Manager was excellent. His name is Jim and he really helped everyone enjoy the adventure of the trip to Australia and New Zealand.
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The trip was well planned, many wonderful tours and the the tour manager was excellent. Jim in Australia and New Zealand
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Wonderful trip, great guide!
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Trip Rating:
I enjoyed all of the activities that we did on the tour. Our tour director was great! My. Ingest complaint would have to do with the airfare. I found it very annoying to not have seat assignments ahead of the trip and what made it worse was the emails fro Collette telling me to check in online, but not being able to do so.
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I really enjoyed our trip to Milford Sound. The weather was perfect, the scenery was fabulous and we were able to fly back to Queenstown to take in the beautiful scenery from above! The Jetboat ride was great fun! Visiting with a local family in Christchurch add for a very pleasant evening.
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Our guide, Jim, was helpful, well organized and knowledgeable, making the trip a great experience.
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Trip Rating:
The Maori cultural center was excellent.
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Always Go with Collette
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Collette came through again for me. On this my 8th tour, I had the best time ever. The tour manager, Jim was the best. He helped us with everything we were going to encounter. From the extra excursions to what was included it was an awesome time. If anyone wants to go "down under" Collette is the tour company to use.
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The fiord cruise, jet boat ride and gondola ride in Queenstown were highlights. Actually the whole tour was a 5 star.
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the office people were great our tour guide was great she did the best she could with some of the problems that occured
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Trip Rating:
Dinner with the family in New Zealand was wonderful some of the boat or ship rides to see the beautiful falls antarctic experience New Zealand jeep ride
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AWESOME TRIP! A must for your bucket list.
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The hotel location and services were key for me and they were excellent. Also, we were on 3 airline flights as a group and it couldn't have been easier or more organized. Loved the trip and already have recommended it to others.
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Trip Rating:
The great barrier reef was my favorite.
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It was a wonderful experience!
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The trip was great. Everything was well planned. All I had to do was to relax and enjoy the trip.
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Trip Rating:
There were so many memorable experiences. The great barrier reef, the Sydney Opera House and both of New Zealand's north and south islands were spectacular.
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great tour and especially a great tour guide. Optional choices were excelle...
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Trip Rating:
great tour and especially a great tour guide. Optional choices were excellent. The best part to us was the south island of New Zealand.
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Trip Rating:
The native cultural experiences in Australia and New Zealand.
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Great Trip
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Trip Rating:
We had a phenomenal tour manager. Collette listens and is very helpful.
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Trip Rating:
We saw some amazing things and had some wonderful experiences. Our day long trip to the Great Barrier Reef was a highlight. We were able to enjoy a home cooked meal with a host family in Christchurch.
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Great trip.
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Trip Rating:
Excellent tour guide, good itinerary, nice travel buss and drivers.
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Trip Rating:
This was a wonderful experience until the last day in Figi where we were put out of our rooms at 11:00 am and had to wait in the lobby for seven hours without any food or drink provided. This soured our opinion of the trip as it stated in the trip book we had extended use of the room until our airport departure at 6:00 pm. Page 20. Will never do an extension again as the new tour manager allowed this to happen! First real problem we have had with Collette after all our tours!
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Trip Rating:
Excellent
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Trip Rating:
The tour was all that it was designed to be. Memorable experiences include: the Great Barrier Reef, Sydney Opera House, (meeting with and having dinner with a couple we met 5 years ago in Italy, who live in Sydney), the Gardens at Christchurch and dinner with a local family, Queensland NZ and of course Fiji (boat ride to an outer island).
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We missed nothing!
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Trip Rating:
Best trip ever. I didn't have to worry about a thing. Our guide Gillian was so very awesome and went out of her way to make sure everyone had everything they need and wanted.
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We saw so many wonderful things. Went snorkeling for my first time on the Great Barrier Reef at 85 years old with my daughter. Hugged a koala, kissed a kangaroo, took a hot air balloon ride, walk atop the glaciers, and helped make roof for a grass top hut. The scenery was breathtaking and I made many excellent new travel buddies.
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Trip Rating:
I really loved my recent trip to Australia and New Zealand. Everything went well. I couldn't justify the 8 hour lay-over in LAX on my way back home. I was disappointed in having to sit around. I do have a friend that works for United Airways that helped get me home in a timely fashion (6 hours earlier than planned by Collette). I went on a trip to Greece with Collette a few years ago and had to sit in Newark for many hours, again, on my way home. I can see a few hours, but 8 or 12 hours is entirely uncalled for.
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Great tour
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Trip Rating:
You told me everything I needed to know for a safe and enjoyable trip. When I asked questions, they were answered promptly and, it turns out, correctly. We enjoyed being pampered on the tour.
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Have been on 2 Collette tours and they were both great.
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Awesome
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A trip of a lifetime! Breathtaking and great tour guide!
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Trip Rating:
Great tour! Fantastic views and the waterfalls where spectacular
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Very Pleased With Collette!
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Trip Rating:
The customer service agents are the greatest. There are plenty of updates and reminders by mail. The tour manager was thorough and very friendly.
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Trip Rating:
We felt like we really saw Sydney and New Zealand. There is no way we could have arranged this vacation by ourselves.
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