Australia and New Zealand Uncovered

08/01/2024

Trip Rating:

First I would like to apologize for returning this so late. My travel agent got the email not me, then I filled it out and lost it. Our tour guide Graeme Kelner was the absolute best! He went waaay above and beyond his job and we had some interesting folks with us. I realize everyone has an opinion, but they asked Graeme if they should bring sunglasses one day. Graeme was very kind and answered everything with more patience than I would have had. He was very knowledgeable about the places we went and made sure we were comfortable and well taken care of. I truly feel like I can’t say enough good things about him! I would most definitely recommend this tour, it was life changing for me! Mahalo!

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

06/18/2024

Trip Rating:

The tour was very comprehensive with plenty of downtime. The days when we had a cultural experience with the locals were exceptionally informative and enjoyable. Swimming at the Great Barrier was an experience that we will never forget and a highlight of our trip.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

05/16/2024

Trip Rating:

Private tour of the iconic Sydney Opera House was extraordinary (an excellent guide) as well a trip to the Great Barrier Reef. Due to a previous injury, I was unable to go snorkeling. But I did take a boat tour either the “glass” bottom. That whole trip was just exciting.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

04/23/2024

Trip Rating:

Tour manager (Aaron) was wonderful as he made the trip go flawlessly. Bus was the ideal choice for NZ travel and plane for Australia given the distance between locations visited. Places visited were excellent choices and hotel accommodations were almost always top notch. Best time was biking the coast line in Wellington, both zip lining and jet boating in Queenstown which is absolutely stunning with the mountains, glacial lake and rivers and snorkeling the Great Barrier Reef.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

04/18/2024

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

04/10/2024

Trip Rating:

What we want to see in Australia is what is unique about Australia that we cannot see here in America. I am sure we all enjoyed Sydney and the Great Barrier Reef tours. However, what I am dissatisfied with is the two days stay in Adelaide, where we visited a vineyard and watched a cooking show. However, these are not unique about Australia. There in Napa Valley are many world famous vineyards and wineries offering free wine tasting. And cooking shows are seen on the TV every day. What is unique about Australia is its very special animals: kangaroos, emus, koalas and so on. It is a pity that we failed to see these iconic animals in our trip to Australia. However, the fact is that the Kangaroo Island is only about three hours drive from Adelaide, where we could have visited a wildlife park. In the park we could see many unique animals of Australia, such as kangaroo, koala, platypus and so on. It’s ridiculous that our rental <> tour bus drove us to a little vineyard and a cooking show instead of going to the Kangaroo Island for a visit. Collette is wasting our time and money in making such a stupid arrangement in its itinerary.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

03/27/2024

Trip Rating:

Tour Director Anna Bouzaid.

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Collette Support

03/21/2024

Trip Rating:

I think the tour manager was not up to the Collette standards we were used to. This was our fourth tour with Collette, and it was the worst experience ever for the money we spent.

Thank you for sharing your review, we have passed along your feedback to our team.

Collette Support

03/21/2024

Trip Rating:

I think the tour manager was not up to the Collette standards we were used to. This was our fourth tour with Collette, and it was the worst experience ever for the money we spent.

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Collette Support

03/21/2024

Trip Rating:

Loved Milford sound, Franz Joseph , and the Great Barrier Reef!! Our tour manager Sara was amazing and passionate about that part of the world!!

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

03/05/2024

Trip Rating:

I think our favorite experience was an optional excursion out of Queenstown. It was a steamboat ride to a farm where they provided lunch and a sheepherding demonstration.

Awesome photos! Thank you for your review! We look forward to traveling with you again soon.

Collette Support

12/06/2023

Trip Rating:

Was not able to complete several experiences. Tour was quite rigorous. I would have enjoyed a little slower pace. Could have skipped two of the 3 wine tasting experience for more time to explore each location.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

11/08/2023

Trip Rating:

The scenery. Brownie our bus guide

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Collette Support

04/18/2023

Trip Rating:

To much time spend on Airplane and Airport. Itinerary was not the same has info we received. Tour of so call farm was not accurate. Tour to great barrier reef was a waste of time if don't swim not our choice to go. Tour guide John was great. He try to fix the itinerary the best he could.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/18/2023

Trip Rating:

To much time spend on Airplane and Airport. Itinerary was not the same has info we received. Tour of so call farm was not accurate. Tour to great barrier reef was a waste of time if don't swim not our choice to go. Tour guide John was great. He try to fix the itinerary the best he could.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/18/2023

Trip Rating:

Sydney was great! Free time allowed us to see more of the city on our own time. Would have liked to see a performance at the Sydney Opera House however.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

04/18/2023

Trip Rating:

Sydney was great! Free time allowed us to see more of the city on our own time. Would have liked to see a performance at the Sydney Opera House however.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

04/07/2023

Trip Rating:

Hokitika Gorge Franz Josef Quennstown Sydney

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Collette Support

04/07/2023

Trip Rating:

Hokitika Gorge Franz Josef Quennstown Sydney

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

04/05/2023

Trip Rating:

Way too much time in airports because of flight connections that should have been direct. Tours didn't get scheduled leaving our Tour Manager scrambling to get them fixed.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

Way too much time in airports because of flight connections that should have been direct. Tours didn't get scheduled leaving our Tour Manager scrambling to get them fixed.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

Terrible planning by Collette with tours that didn't get scheduled. Flights were a mess. There were too many connecting flights which took away from our free time and we spent way too much time in airports. This took away from our free time to explore on our own and rushed us through some of our tours.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

Terrible planning by Collette with tours that didn't get scheduled. Flights were a mess. There were too many connecting flights which took away from our free time and we spent way too much time in airports. This took away from our free time to explore on our own and rushed us through some of our tours.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

Your heading indicates that tour purchase was 3/1/2023. Our original tour was scheduled 3/6/2023 but was changed to 2/27/2023. There were a number of items that weren't scheduled by Collette and our Tour Manager had to get them fixed. Also, our original tour date was moved "to allow everyone that booked through Farmer's Union Insurance to be on the same tour". I'm not sure why they would have had others on our designated tour dates. Because of this, I believe our in-country flights were a mess. There were too many connecting flights which took away from our free time. Overall, I think this tour would have been spectacular if the ball hadn't been dropped so many times by Collette.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

Your heading indicates that tour purchase was 3/1/2023. Our original tour was scheduled 3/6/2023 but was changed to 2/27/2023. There were a number of items that weren't scheduled by Collette and our Tour Manager had to get them fixed. Also, our original tour date was moved "to allow everyone that booked through Farmer's Union Insurance to be on the same tour". I'm not sure why they would have had others on our designated tour dates. Because of this, I believe our in-country flights were a mess. There were too many connecting flights which took away from our free time. Overall, I think this tour would have been spectacular if the ball hadn't been dropped so many times by Collette.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

everything was great except too much time in the airports and flying in the australia part of the tour.

We are pleased to hear you had a great time on our Australia & New Zealand Uncovered tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/05/2023

Trip Rating:

everything was great except too much time in the airports and flying in the australia part of the tour.

We are pleased to hear you had a great time on our Australia & New Zealand Uncovered tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/05/2023

Trip Rating:

Travel and event planning was poor. Spent way too much time in airports- taking away a lot of our free time. We had 3 trips to Sydney- a lot of wasted time!!

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

Travel and event planning was poor. Spent way too much time in airports- taking away a lot of our free time. We had 3 trips to Sydney- a lot of wasted time!!

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

03/02/2023

Trip Rating:

The location of all of the hotels was excellent however, many seemed unprepared for guests. I realize this is a result of the pandemic and hopefully the issues encountered will resolve themselves as the hotels are open longer.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

03/02/2023

Trip Rating:

The location of all of the hotels was excellent however, many seemed unprepared for guests. I realize this is a result of the pandemic and hopefully the issues encountered will resolve themselves as the hotels are open longer.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

03/01/2023

Trip Rating:

Great tour. Didn’t miss any sites or experiences. Lots of logistic challenges on this tour handled perfectly by the tour manager.

We are pleased to hear you had a great time on our Australia & New Zealand Uncovered tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

03/01/2023

Trip Rating:

Great tour. Didn’t miss any sites or experiences. Lots of logistic challenges on this tour handled perfectly by the tour manager.

We are pleased to hear you had a great time on our Australia & New Zealand Uncovered tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

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