From
15,000 Club Points
per couple*
Canadian Rockies & Glacier National Park From 15,000 Club Points per couple*
Classic
Tour Types
- Classic
- Exploration
- Faith
- Cruising
- Spotlights
Enjoy a refined take on the art of group travel.
Experience true adventures on these Collette small group tours.
Set out on an inspiring journey on these faith-based travel experiences.
Explore the world's most beautiful waterways.
Come to know your destination during a single-hotel stay.
Your Tour at a Glance
Stay
Meals
Tour Activity Level
The activity level for this tour:
1
2
3
4
You’re a leisurely traveler. You typically take it easy and discover the energy of a new place by people-watching or soaking in the atmosphere at a local café. You can climb at least one flight of stairs, board a coach, and walk unassisted at a relaxed pace for up to 60 minutes without difficulty. You can easily handle altitudes up to 5,000 feet.
You like a balanced approach to travel. Walking two to three miles over the course of a day is no problem for you. You can partake in a two-hour leisurely walking tour, covering up to two miles (with included breaks). You can handle a variety of terrains, from cobblestone streets to moderate hills with relative ease and without assistance. You can climb two flights of stairs with ease. There may be 1 to 2 days on this tour when walking tours can cover 3 to 4 miles over uneven terrain. You can handle altitudes up to 6,000 feet.
You’re an on-the-go traveler. You don’t want to miss a thing, so walking and standing for longer periods of time (2-3 hours) isn’t a big deal. A moderately paced two-and-a-half-hour walking tour, covering several miles, hills, and uneven surfaces, is no problem for you. Walking four miles over the course of a day is very doable, as is climbing into and out of various modes of transportation (tuk-tuk, cable car, zodiac, etc.). You can climb three flights of stairs easily and handle altitudes between 6,000 and 9,000 feet. Expect some longer days balanced with free time to recharge or set out on your own adventure. This level is not a fit for travelers who require mobility assistance devices.
You’re ready to seize the day, whatever it may bring. You lead an active life at home (walking, biking, and half or full day hikes are things you may enjoy) and 10,000 steps a day is normal for you. You can handle longer walking tours (more than 3 hours covering 3+ miles at a steady clip) and activities that involve traversing uneven terrain, steep slopes, standing for periods of time, and varying altitudes and temperatures. You don’t mind being on the go with some early starts, late-nights, and full days. You can handle altitudes of 9,000 feet or higher with little to no issue. This level is not appropriate for travelers who use wheelchairs, walkers, and other mobility assistance devices.
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Itinerary
Canadian Rockies & Glacier National Park
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Enhance Your Trip
Optional Excursions
Add some more spice to your tour with optional excursions.
Pre and Post Night Stays
Enjoy arriving early or checking out late with our Pre and Post night stays.
Extension Style
The extension style for this tour:
Guided
Hosted
Independent
Experience the destination with a full itinerary planned for you. You’ll be joined by a dedicated Tour Manager and enjoy planned local experiences and sightseeing. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included. The Tour Manager for your extension may or may not be the same person as your main tour.
Enjoy a mix of time on your own and some planned tour activities. A local expert is available during part of your stay to guide you during scheduled activities and provide recommendations. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included.
Explore a destination on your own. Your accommodations, daily breakfast, and any transfers to connect with your main tour are included – the rest is whatever you decide! On an independent extension, there won’t be a Tour Manager or local representative present.
See Our Collette Travelers on Tour
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Traveler Reviews
Canadian Rockies & Glacier National Park
From 15,000 Club Points
per couple*
7 Days • 10 Meals
Call to Book: 888.682.4862-
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Trip Rating:
Our tour leader was fantastic along with our bus driver. So much information in such a fun way. The scenery was breathtaking. -
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Everything was so memorable it's hard to pick just one. I like seeing the deep blue Moraine Lake & Lake Louise. Walking on the glacier was a thrill. Traveling on the Going-to-the-Sun Road on the Red Buses was also a highlight. Loved visiting the towns of Banff, Waterton, Calgary. And our tour guide, Kelly, made everything special.
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As I have never been to this part of the country, I enjoyed everything we did. I appreciated the bus stops at interesting places along the journey and all the tour stops we knew about lived up to my expectations. I can't rave enough about how Kelly took care of her gaggle!
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Great tour. It's hard to decide what was my favorite part. Glacier National Park, Banff, the glacier walk, Lake Louise --all were spectacular.
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Glacier National Park and The Icefields. Both were such an adventure - each in its own way
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My favorite experience was visiting Banff and Lake Louise!
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Loved all of the arrangements and have already convinced 2 of 3 friends to sign up for the 2025 trip with you. Was impressed by tour guide and bus driver who both always went out of their way to be not only extra pleasant but also provided extra help and info to us. I have taken several Collette trips and also find Kelly K. at Brown Travel in Glenville tio be a definite asset for you.
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We enjoyed out time exploring the Canadian Rockies and learning about the history and culture of the region in Alberta and Montana Glacier Park.
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Lake Peyto was amazing
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Very scenic trip..visited so many wonderful places, food was very good, itinerary was well planned, tour director very friendly & knowledgeable, other travelers on bus very friendly/sociable...had a great time, weather cooperated...would recommend this trip to anyone. Took Lots of cool pictures!
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The scenery was magnificent! The historical/ cultural background provided by the tour manager added much to my enjoyment of the tour. The additional "photo stops" were especially appreciated.
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Julie Rolleman was our Tour Manager and she was fabulous!! Her engagement with the group made the trip more memorable. The sites, the history, the people - everything about the trip was great. Julie always kept us up to date on what was happening next and where we would be heading. This was my first time to the area and it was spectacular!! Scenery, visits to interesting and historic places, time to explore on my own, it was all wonderful. I love being near the water, so time at Waterton Lake, Lake Louise and Lake Moraine were all special. And waterfalls too!! Julie's knowledge of all of the places that we visited made the trip even more special and interesting. Tim Mc, our coach driver was fabulous too. His knowledge of the area added to Julie's was quite special. I found this to be a great introduction to the area and I would definitely go back.
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Our Travel Specialist, Melissa Pagnotta was the best at DreamWeaver as she hooked us into this Collette Tour and gave us lots of "heads up" for an international tour. She answered all our questions and thought of ones we didn't such as getting Canadian currency for tipping! Top that off with Julie Rolleman, our Tour Manager and Tim McElroy, our coach driver...We can only use superlatives for both of them! What a team! Friendly, helpful, patient, extremely knowledgeable, passionate about their jobs, surprises galore, they worked so well as a team. I especially loved learning so much about Canada through them. They make me want to go back and explore another section of the country. I thought the moving around of people on the tour bus was going to be hokey, but it was great to meet the tour group and also to get to sit in the front! Tim was an extremely safe and competent driver and a fun person to be around. Julie was patient with all my curious questions and if she didn't know something I asked about, she researched it and got back to me! Her stories and samples of Canadian maple syrup and such was a special touch! I would tour with her again! We had never done a tour like this; we always did car trips and while there's a lot of personal freedom in that, the Collette tour had plenty of touring mixed with free-time to explore or rest as needed. The places we visited will remain in my memory, and many may say the scenery was most memorable (which it is) I really liked the tour at Head Smashed In Buffalo Jump and the Bar U Ranch. Learning about the First Nations and the culture of the ranch was extraordinary and were a taste of our car/camping choices to visit. A real balance! I wish we had time to visit the Ranch more. While a tour like this is go-go-go, there was a good balance of some down-time. I especially appreciated some time to rest after arrival in Calgary as it minimized my jet lag. Of course, I will never forget our walk on the Columbia Glacier! And the Mountains and Waterton Lake (I want to go back there to stay and walk on all their miles of trails!) Loved. loved, loved the little motel-like place we stayed in Waterton. And who wouldn't remember the color of the water at Lakes Louise and Moraine. I'm happy to do this evaluation because the whole trip was memorable. Bottom line: We plan to do another tour with Collette! And we're talking Collette up with our friends! Most sincerely, Susan Rosengrant We did have a toilet problem in the Banff place we stayed, very early morning. (Julie spoke to them.) I am not sure they took care of it thoroughly before the next guests came in....no reflection on Julie at all. They seemed to not have enough overnight staff to take care of a plumbing issue.
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This was an amazing trip. Our tour guide, Laurie, was excellent. It’s hard to pick out only one thing. I enjoyed all of it and would recommend this trip to anyone.
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Great trip, great tour manager, great driver. They took us to some really beautiful sites! They took really good care of us! Would highly recommend this trip!
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I really enjoyed this tour. I enjoyed going to the lakes and Banff. Laurie Newman was a great tour guide. U highly recommend the tour and tour guide.
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The Blackfoot Indian visit / site. Very interesting to hear about the way of the Blackfoot and the buffalo how they were so important to these people. The 2nd best thing was the ride in the "Red Jammer". That was great fun and beautiful scenery. Maryse and Tim, the driver, were great. The Waterton hotel and the breakfast was okay but they could of treated our tour group with more respect and consideration. They treated us like we were a bother to the wait staff and the breakfast the 2nd day was very poor, there wasn't even oatmeal for us and very limited fresh fruit. The morning there was another tour group there so they put a very nice breakfast but we were treated with less consideration at dinner that night.
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Our tour guide, Maryse, made the trip special. She was excellent & you could tell she loved her job. Western Canada is just beautiful & I highly recommend one see the glaciers before they are gone. The towns of Waterton & Banff are so fun.
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Moraine Lake and Lake Louise area. -
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I enjoyed our time in Waterton, it was a quiet little village beside a lake in the mountains. The views were spectacular. I also liked the fact that we stayed two nights. Smashmouth Buffalo drop was by far the best excursion we went on.
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Everything was well taken care of and explained on what we were doing and when to be there. Mary and Laurie were always there for us no matter what question you had. The weather was excellent which made the scenery even more beautiful. Also our bus driver Genisis gave us a safe ride and handled our luggage from each destination.
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Great trip, great tour guide, great people on the trip. Scenery was beautiful.
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Seeing the rockies every day that was sunny made for a perfect trip. Our guide was wonderful taking care of all situations.
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Collette knocked it out of the park. Laurie Newman, our tour guide was phenomenal and Genesis our driver was gracious and a fabulous driver. Laurie’s knowledge of the area was amazing. Again a a “wowser” trip!!
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The trip was much more than I expected. It was timed and planned out. Would recommend to anyone.
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Exceeded expectations from beginning to end, our tour manager and coach driver were most helpful and informative. We all had lots of fun, and were blown away at the beauty of the landscape and wildlife. The included meals were excellent, and we were offered great suggestions of places to go when we were on our own. Excursions, parks visited, even pulling over to take in the scenic overviews were all top-notch. A+++ experience — highly recommend!
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Everything and everywhere we went on this tour was absolutely fabulous. Our tour guide, Laurie Newman, was phenomenal‼️
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Everyone was wonderful. Your was well planned and our tour guide was the best.
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Tour and tour guide were wonderful. Food was great and accommodations were good. However, I would not recommend using Collette for a large group. We had several issues and had a great deal of trouble trying to get it sorted out. I still have issues that Collette needs to address.
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Went as part of a YMCA group from Kansas City, Mo area. We were only provided with one complete package option which included the airline flights between Kansas City and Calgary. As soon as we were provided with the complete itinerary which included multiple flights and going through Toronto both going and returning. The return flights were scheduled for very late exit from Calgary leaving there near midnight and with layovers for the connecting flights so that the schedule was arrival near noon. When we attempted to contact Collette to get alternate flights, we were told we could not speak to them about this and that our YMCA representative would have to do this. This all began many months before the scheduled travel date. Our YMCA representative also got the runaround from Collette on this for several weeks. Long story short, when an alternative was finally presented shortly before the travel date, the alternative offered was horrendously expensive especially compared to what we found when we talked with the airlines on an earlier date. As it was, we found a much better value and cost with an alternate airline and the original airline refused to provide and refund to us. We are retirees and we find the lack of consideration for us and our age in flying itinerary to be intolerable and hence will not bring our business or make any recommendations for Collette in the future.
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To many to articulate! Outstanding trip.
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It was fabulous!!! Our 1st/time using Collette land tours. We were cautiously optimistic, hoping we would like as there are other places we’d utilize. It was Great!! Will definitely consider again.
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Excellent. Our guide was fabulous
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The tour was wonderful. However, the flight arrangements made by Collette Air Group were terrible. I don’t recommend using that service. Also, we were part of a group and our coordinator had numerous issues contacting/dealing with the assigned Collette representative.
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Overall, the trip experience was wonderful! Since Jasper happened, sights that we’ve visited were just as memorable. Kudos… to the planners, tour managers, drivers etc. Keep up the great experience Collette!
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tour guild, went above to please us.
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sites, staff very good
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The best trip ever. The accommodations were perfect, the service was geat!!!! The Tour Manager was perfect, she told us so much history of Canada. She catered to all our needs. Because of the Jasper fire, with Collette help, we got to see more of Canada beautiful mountains and lakes. Even rode a gondola, it was wonderful!!!
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Tour manager and bus driver were excellent. Ski lift at Lake Louise was great. Loved the views from the top.
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Excellent tour guide and bus driver - they made everything run smoothly and provided excellent information. The Canadians Rockies were amazing.
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This tour was a beautiful experience. The Tour Manager was knowledgeable, helpful, and did an excellent job. The driver was outstanding! I felt very safe with Tim. My entire group had a wonderful time and I am grateful.
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I loved it all.
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Being on a group company tour gave access that would be hard to obtain on your own (parking, Lake Louise). Peyto Lake and Moraine Lake were a treat due to ease of access and great vantage point to admire the amazing color. The Glacier NP visit was less than anticipated, But Waterton was a quiet, pleasant experience. The Banff stay was good.
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Waterton was a drag. Collette should have arranged meals together everyday not just a few days.
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Columbia Icefield is a must!
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Beautiful trip. Tour guide was great.
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Walking on the Columbia Icefield
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Anither P.E.R.F.E.C.T. Collette trip!
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All the tour trips to the different sites was filled with knowledge of interesting history of the province, towns, cities, geology places & sites. Her group interaction & there participation with game she played & seats rotation on a daily basis made everything so pleasant. Her enthusiasm & the love of her country & her job is most evident. She certainly didn't miss her calling in life. 🤗
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More time in Glacier would improve the tour as would more information about the region provided by the tour director.
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One of our best vacations ever! Husband and I along with our 2 children (around 30). We all thought it was a fabulous trip. J. Stopchycki was excellent! She helped build camaraderie. She was easy going but very organized and provided lots of activities, stops and time to see so much. Each place we visited was better than the last. Loved seeing some wild life too! We have so many wonderful pictures and what great experiences we had at Glacier, Waterton, Banff, Lake Louise and more......tried to only share a pic without others in it, so the picture doesn't all the beauty. You will just have to go see for yourself .... Thank you Collette Tours and Jackie!
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Great tour by a superb tour guide to an unbelievably beautiful place. Highly recommend this. Best memory is the constant beauty.
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All of it the Canadian Rockies are gorgeous
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The Canadian Rockies and Glacier National Park was such a wonderful experience, beautiful scenery, lots of animals, the hotels were wonderful, nice and clean and friendly staff. Our tour guide Jovanka Mrdja was so good, she had such wonderful knowledge and told many stories about the history and area. She was our tour guide on a trip a few years ago for the Christmas Markets in Austria & Germany, so we were pleased to see her again, she knows her stuff and also lots of fun and always willing to answer questions. She goes above and beyond. Our bus driver Keith was also a good driver and very caring. There were so many wonderful experiences but hiking up to Moraine Lake was a highlight, words can't describe how beautiful that was. Riding the Jammers was fun but we got hit with an unexpected hail storm but gave us a story to tell. Maybe Collette should consider updating tour book for suggested tips. I have traveled with Collette for many years now, being a group leader from Troy, OH, I always feel confident that Collette will take good care of us and take care of any issues. The only thing I was disappointed in was the flight, and I know Collette can not guarantee seating to be what we asked for. However, on United this was the first time couples were separated and I who always ask for an aisle was given window on all flights. Of course the plane was full so no way to change. On the longer flights it is nice to travel with your companion. We had flight info many months before we left so I would think we could arrange to be together and also we were all in the very back of the plane for all flights. Just wondering if Collette can ask the airline to consider at least putting couples together. As I said this is the first time so many were separated. Thank you again for such a great trip as usual, never disappointed. I am looking forward to more trips in the future.
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Information and interesting
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Great tour due to the very experienced and knowledgable guide, and some great fellow travellers. My favorite experiences were the above mentioned.
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Banff and lake Louise area was very beautiful Would have liked more time to explore glacier park (hiking time would have been nice) Food was very good To much driving time spent in bus Over all we had a great experience!!
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The breathtaking beauty at every turn was amazing. The guides were all very good and the other participants were lots of fun. The tour was well planned and well paced.
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The tour and tour guide were exceptional. This area of the world far exceeded my expectations on nature's absolute beauty.
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Excellent tour guide and tour sites.
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Good tour guide. Good accommodations. Interesting tour.
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It was a great tour and a beautiful area. Canada is so clean.
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It was very relaxing. The tour guide was very knowledgeable and the sights where just beautifule
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Loved riding in the Jammers on The Going to the Sun Road in Glacier N.P. and walking on a glacier in Canada. Wish we had more time to spend at the beautiful sites instead of feeling rushed. Our tour guide was wonderful and so knowledgeable and did not read from a script! She was excellent!
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Just a great vacation! Everything went well.
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Walking on the Athabaskan glacier was a wonderful experience. Going to a working ranch was good. Would have liked to see more of the ranch. Needed a full day in Banff.
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Weather didn’t cooperate.
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Collette Support -
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Sometimes felt rushed. Loved the lakes and glaciers.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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I know this could not be controlled,but the smoke from the wildfires contributed to a bad experience.Tour guide was not that impressive handling the tour,the hotels were not that quality as they were on oor other trips with Collette .
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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Banff the town and the park was great.
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Collette Support -
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Good trip. Tour Manager and Bus Driver were excellent. Knowledgeable, friendly and professional. Scenery looked like a postcard everywhere we went.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The tour was well managed. Besides seeing new sights I learned a lot about the area of the Canadian Rockies, Calgary and the Glaciers.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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This trip was an amazing trip that I will look back fondly for a lifetime. The scenery was breath taking, We enjoyed our excursion at the Buffalo jump. A Blackfoot guide spoke to us about of the plains people culture and gave us a briefing of the historic site. On the trip we saw lots of wildlife , including bears thanks to our awesome bus driver and guide. The Rocky Mountains, Glacier National Park and and Watertown National Park and all the other Parks beauty will stay in my memory forever. The Glacier walk and the pictures of that Glacier were perfect. Our overnight stops were perfect because it gave us extra time to enjoy the local sights The farewell dinner in Calgary was an unexpected pleasure. I would love to go back again. Our wonderful tour director , Daniel Guertin, was fantastic. I can truly say because of him our trip was a memorable experience
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Terrific tour guide who gave lots of history of the different places we went, many stops on the bus at gorgeous scenery. All of the people we toured with on the trip were so friendly.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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All was Great, Tour Manager, Accommodation and Tour!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The sights and included features were incredibly beautiful. I got to see the best of the best with no effort on my part. I learned a lot at the buffalo jump about the native culture. Our tour manager knew the areas well and took us to additional places and gems not mentioned in the itinerary. Everything was very well organized and seamless.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Other than travel to tour welcome, everything was well organized and well guided.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Our tour director was very knowgeable of our trip. Accommodations at Glacier national park were horrible. I liked location but accommodations were sub par. Other than that excellent!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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the tour bus was bad. the right rear wheel was noisey and rough the whole trip. I sat over it on first day and felt very uncomfortable thinking the wheel was not right. The sound was terrible. the driver said he was to have someone come and look at it thinking the shocks were the problem. But no one came. The sound did get somewhat quieter but was never quite comfortable.
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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Tour manager needed to manage 45 people on the bus. That, combined with tight schedule, left very little time for 'hiking' or 'exploration'. This tour can be extended by a day, and/or Jasper can be added with two more days. Manager did accommodate couple extra scenic visiting sites and provided interesting historical perspective on sites. To avoid people 'blocking' seats on the bus (by leaving their belongings on the seats), suggest manager rotate seating (this is the only tour out of five I have taken where this was not done). Also suggest a group gathering evening before tour starts for team building (few may enroute and miss it). Bus driver could have been 'warmer'!!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The tour was very well organized with beautiful sites. Loved the Jammer car ride to the sun and walking on the glacier.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Nice hotels, wonderful scenery, comfortable bus seats, friendly traveling group
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Our first group tour, it was above our expectation. It was planned, organized, right mix of free time. The sites were beautiful! Tour manager was Fantastic!!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Loved Waterton Lakes and Glacier National Park.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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It was a bit too much to see in so short a time.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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One of the beat trip I have taken
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Excellent tour guide (Scott Robertson). He made the tour well worth the trip with his knowledge of the area & wonderful stories & short movies. Our driver was excellent also & often showed us wildlife that we would have otherwise missed. I especially liked the little town of Waterton & wish we could have had more time there. The whole trip was well worth the money. The hotels were excellent & in very good locations.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Places we saw were great. Tour guide Patricia Brown was excellent. Bus driver, James was also excellent.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Places we saw were great. Tour guide Patricia Brown was excellent. Bus driver, James was also excellent.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The tour manager was excellent. She sets the bar for any other tour manager .
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Review on 08/01/2023
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The tour manager was excellent. She sets the bar for any other tour manager .
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The weather was wonderful. The meals provided were very good. Most of the breakfast buffets had several choices of food. Patricia and Doug (tour manager and bus driver) were lovely. Patricia is very knowledgeable and very proud of her country. She also tried to help locate my lost luggage for 2 days. I have photos that look postcard worthy. I wish I was able to see the Rockies without smoke but I am happy to admire the majestic beauty. If ihad a complaint it would be the discrepancy in the activity level. One place says can you walk 30-45 minutes and go up a flight of stairs, another place says can you walk 3-4 miles. I called collette and they said walking of 30-45 minutes. However when we received our booklet with name tags etc, it said walking 3-4 miles.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Columbia Ice Fields and Glacier Natl Park
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The tour was great, Patricia was one of the best tour guides!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The tour was great, Patricia was one of the best tour guides!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Everything was great. The weather and sights were beautiful
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Everything was great. The weather and sights were beautiful
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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There were some disappointments along the way, with the beginning of the tour, and some miscommunication by the tour manager during the tour. I have already shared the details of this with Collette directly in the survey that they sent. Also, the food was terrible throughout. However, the scenery and the beauty of the country on this tour was wonderful.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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It was great!!! Very enjoyable!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The Icefields was my favorite! A once in a lifetime experience.! All the lakes and snow topped mountains were visuals not to be ever forgotten
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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The trip, in my estimation went rather smoothly, was well planned, and even with little glitches, our quick thinking tour guide was able to substitute other activities/scenery.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Very slow beginning with few activities.
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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Very slow beginning with activities.
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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We had issues with our air flight back home.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Was a great tour I enjoyed everything we did.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Are flight was cancelled on the way home, and their support team did nothing to help us. We were on the phone for 4 hours trying to get a flight home. I don’t think a tour of Collette will be in my future travels.
Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team.
Collette Support -
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the entire trip is a great memory: the views, the history of the area, the food, meeting people from all over the world, the wildlife, seeing snow on July 4, walking on a glacier,etc.
We are pleased to hear you had a great time on our Canadian Rockies and Glacier National Park tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Collette is a first class touring company. Our 3rd trip with Collette.
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Everything was planned so perfectly and Tour Director was awesome! Our days were packed with amazing sites to see and experience. Hotels and dining options were all great as well.
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Perfect Fall drive on highway headed for Athabaskan Glacier. Bus stopped at several scenic overlooks which made for some fantastic picture-taking opportunities.
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Collette is a first class touring company. Our 3rd trip with Collette.
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Everything was planned so perfectly and Tour Director was awesome! Our days were packed with amazing sites to see and experience. Hotels and dining options were all great as well.
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Perfect Fall drive on highway headed for Athabaskan Glacier. Bus stopped at several scenic overlooks which made for some fantastic picture-taking opportunities.
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It was great!! Everyone was so helpful.
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The mountains and the Glacier and Banff.
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Review on 10/07/2019
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It was great!! Everyone was so helpful.
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The mountains and the Glacier and Banff.
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The basic layout required long days in the bus, most people were fatigued by that. But that is intrinsic to the current tour design. It might be possible to redesign into a Canada only r US only tour with less time in the bus. The tour leader had additional stops to breakup the bus hours, these were good. Hotels were ok. Food was good. The tour leader was great.
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Glacier National park was tops in spite of the weather that day.
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First Big Trip ... Great
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All Places Were great...!
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Awesome in everh respect!!
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First class tour from start to finish in the Canadian Rockies! Tour director, bus driver, hotels, meals, planned sightseeing destinations...…….everything we had hoped for. It was a truly awesome trip in every respect. We will gladly recommend Collette to our friends.
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Top rate in every respect.....tour director, bus driver, accommodations, meals, destinations. An awesome trip and we would highly recommend Collette to our friends.
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I Filled out a survey and explained. There were issues with some of the stops, which our wonderful guide apologized for. However these were not things that should have happened.. We weren't the first guests to have been at the hotels, restaurants and stops that were part of this trip. Also, if the time of year of the trip means less access to students or help in the venues, then stop touring at those times. Additionally, there was an issue with a horrendous urine smell on the bus. If there is no where to dump the contents, then go somewhere else. I have been on trips with many tour companies besides Collette and have been all over the US, Europe, Israel etc. I have NEVER had an issue with an odor on the bus. Also, there was no Wi-Fi on the bus. Isn't that usually standard? The tour itself was wonderful and the guide was great. The best I have had at Collette.
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Tour manager was the best! The Ice fields and glacier was wonderful as was the visit and education about the ammolite.
Thank you for traveling with Collette to the Canadian Rockies and Glacier National Park. While we have not received your tour group's surveys in our home office yet, we are very sorry to hear about the issues you experienced while on tour. It is certainly unacceptable that there was an odor on the motor coach. Your comments will be reviewed by the Director of Transportation to ensure future guests do not have the same experience. We do not advertise Wi-Fi on our motor coaches as not all vehicles will have internet access.
Collette Support -
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Everything was handled very well and professionally, especially when weather caused a change of plans.
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Great tour, loved walking on a glacier!
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I highly recommend this tour, beautiful scenery!!!
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This isn't our first time travelling with Collette and as usual they do a wonderful job, of taken us to the best places, and giving us information that we wouldn't otherwise know. Tour guide was great!
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Great tour, beautiful scenery, tour guide was very informative, food was good, as usual, Collette did a great job>
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Another amazing Collette tour!
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This was our fourth Collette tour. Every one of the tours have been excellent - knowledgable tour managers, wonderful bus drivers. The tour always takes you to all the interesting sites, as well as additional "off the road" places that you would never know about that adds so much to the tour.
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Daniel our tour manager was very knowledgeable and helpful. He took us to a few places that were additional to those on the itinerary. He made the trip both educational and fun.
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The only bad thing is they eat way to late need to move it up to about 5:00pm not 8:00.
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Got to see the bears have been on many trips were we should have seen bears but did not.
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This was a wonderful tour. The pace was perfect. The views were amazing. Great tour guide.
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The views were just breathtaking.
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Bayshore Lodge was disgusting. I frankly worried about bedbugs. The lighting in my room was dim and dismal. Limousine service was perfect. Tour guide was not at hotel upon our arrival the first evening. There was no group get together as promised in our agenda.
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Walking on Alabaska Glacier was memorable!
Thank you for traveling with Collette to the Canadian Rockies and Glacier National Park featuring Calgary Stampede. Please accept our sincere apology for the issues you experienced on tour. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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Kelly was our tour guide and she was excellent. Had a super time best trip I have been on.. The only thing I didn't like was staying at the Bayshore Inn. Had to walk down street for breakfast & dinner. I prefer a restaurant in building. Weather was good but if it had been bad wouldn't be nice having to walk down street to eat. Other than that I thought the trip was wonderful. Kelly took us to a few extra places that wasn't listed in our itinerary.. Thank You Kelly .
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Was very good. I can't say what was my favorite as I loved it all. The calvery stampede is basically my reason for picking this trip.
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Great trip, would use Collette again
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Well organized, visited interesting places, awesome tour guide.
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Glacier National Park, and Calgary Stampede was exciting
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Everything is straight forward and well organized. Staying organized is easy with the helpful information that is provided to you.
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We planned this trip in order to be there during the time of the Stampede. We could have spent more time there and should have gone the first night during our free time. Standing on the glacier was also another big highlight of our trip.
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Highly recommend Collete tours.
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AS always, Collette provides an experienced tour director and interesting itinerary to tour sites, providing a narrative that adds to the beautiful countryside.
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Canadian Rockies combine incredible snow and glacier capped mountains with broad prairie vistas and lake options to see and enjoy the pleasant temperatures as we sizzle in the United States.
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Collette is always well run and the guides are always very proficient and friendly.
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See previous answer above.
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Male tour guide diidn't say "look to the right or left" and we missed seeing some things.
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My mouth was open a lot of the time just seeing glaciers and mountains and waterways
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Loved everything about the trip.
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A very well-planned trip, as usual. Hotels were great, especially Cedar Creek in Montana. Glacier Park was beautiful. Loved the Jammers. Loved the Dude ranches, especially the Boundary Ranch. We also love being driven to and from the airport on your trips. Big plus. Krouse Travel helped us a lot too. Thanks for more happy memories.
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See above comments. Everything great.
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all was organized and well planned
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Canadian ice fields and the mountains (should have let us know it would be smokey)
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I would reccommend them again. Always answered my questions.
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Very long travel days, with nothing in between. Did not get to go on the tour in Glacier, even though part of the road was still open.
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Tour was great. The long bus days were to be expected with sights long distances away. The hotels were great. Would have liked longer times at Glacier National park to eat at lodge or just take in the park. Stampede was awesome! Small tour group so many friendships were made. Did not like red eye flight home from Calgary!
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Tour was great. A lot of bus time but realize sights were spread out over miles. Would have liked more time at Glacier National Park lodge for lunch or just relaxing at the lake. Hotels were nice. Banff is just breath taking! Immensely enjoyed our days there! Did NOT like the red eye home from Calgary!
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Great tour and OUTSTANDING tour manager Jovanka.
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Great tour and OUTSTANDING tour manager Jovanka.
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Great tour and OUTSTANDING tour manager Jovanka. She was knowledgeable, professional, organized and fun.
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Great tour and OUTSTANDING tour manager Jovanka
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It was a great tour with an OUTSTANDING tour manager, Jovanka. We filled out the Collette survey with details at the end of the trip so I'm not sure why we need to do this survey.
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Great tour and OUTSTANDING tour manager Jovanka. We picked this tour for the excellent itinerary.
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was vacation we ever had, we couldnt see the beauty, the mountains, the lak
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You can tell the customer that the conditions are bad in the canadian rockies and montana , due to fires and smoke conditions through out. They should be able to warn the customer has these conditions are prevalent for the previous 2 months and they should warn them so they can postpone or cancel that particular trip. -
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picture taken from gondola
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Hello Lewis, thank you for bringing this to our attention. A member of our guest relations team will be reaching out shortly to hear more about your experience.Collette Support -
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Call Service "*****" Often had to wait extended periods of time to speak to get through and speak to an agent.
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Enjoyed the trip. Looking toward next one.
Hello, thank you for sharing this feedback with us about the service. We have passed this along to members of our team for review.Collette Support -
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Good execution of a flawed itinerary
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Great group and great tour guide. Poor logistics that meant a lot of time sitting on the bus for lengthy drives. FIRSt day ofnour tour was a total waste--should have flown into the first destination in Montana instead of flying to Alberta and spending a day driving to Montana.
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Site says we're beautiful. But, again, poor planning for the tour and too many long bus rides. Would have liked the opportunity to hike in Glacier and in the Banff area
Hello, thank you for your feedback on the itinerary. We have passed this along to our team for review. We appreciate your insight as it helps us to improve the tours for future guests. We look forward to traveling with you again soon!Collette Support -
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Pleasant
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Great tour guide
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Road to the sun sun sun sun
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It was what I expected from a Collette tour
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The road to the sun in Glacier park
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the places we stayed were great and places visited were great. The tour director was excellent.
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Banff Gondola was my favorite.Also Fairmont Springs Hotel was very special.The idea of eat around at the hotel was great.
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Mountain Advetures
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Great Trip! Loved our guide (*******) and driver (*******). Both were super professional and personable. They both had stories to share and made the trip more than just a sightseeing adventure. Note: there is a lot of "coach time" .... meaning you sit quite a bit as this trip covers about 1400 miles in less than a week. My favorite parts were the tour of Glacier National Park in the "Jammers" and visiting the Columbia Icefields (aka glacier) in Jasper. Walking on a glacier and experiencing it firsthand was AMAZING!
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Our guide (*********) and driver (********) were what set this trip to another level of excellence.
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Too much time in bus & not enough time in beautiful Banff and Lake Louise
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I would if the trip traveled differently. We were in the bus too much. This was not clear by the explanation of the trip. We spent 2 days in the bus Because of that only a few hours was spent in Lake Louise. Would have never chosen the itinerary of the description included two days in a bus. There are parts of glacier national much closer to Canada Also I called and said I was an active 60 and wanted to travel with like activity level. The average age was 75 and sedentary Jovanka the tour leader made the trip for me! She is fabulous
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I liked the tour leader ***** and would travel with her again Loved Canada lake Louise and Banff
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Great accommodation and toured locations.
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Transfer service is not as good as expected
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My third trip with Collette was especially great at the ice fields.
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I especially liked the limousine service to and back from the airport! All info on the trip was excellent especially our guide who was so informative about the places we traveled through--his info on Canada was great. Our bus driver was so helpful about my walker. My only complaint was that we had a difficult time in Vancouver airport--my ticket should have had handicap. Frustrating airport! But all my rooms had a handicap bath--just great. I appreciated the personal touches of Collette for those of us who are handicapped. Looking forward to another trip. I am working on a photo book of this trip.
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Helpful from home to tour and back. Our tour guide was so informative and took care of all changes. This is my 3rd tour with you and all were just excellent. Will send picture in the mail--I took many pictures and our guide was aware of this and helped me although I am handicapped.
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Great experience; too much bus time
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This is a very professional organization that uses the best service providers -- buses, hotels, etc. The tour manager and bus driver were top notch and the locations we went were the places you want to be. My one criticism, and the reason it wasn't 5 stars for me, is that there was too much time on the bus. I did not realize ahead of time that there would be so much time getting from place to place.
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We loved all the places we visited, just didn't enjoy all the bus time.
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Pretty darned good!
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You chose especially fantastic sites / sights to see and visit, starting with the Calgary Stampede (what a hoot). The Fairmont Banff Springs Hotel was a special treat -- we lived like the top 1% does for THOSE 3 nights: loved the warm wonderful ambience of the hotel's candelabras, antique furniture, low lights, and other decor; food was mostly A-1, service by the many delightful young people with a smile, friendly, willing, over-the-top. We lucked out with beautiful weather, making the Road-to-the Sun at Glacier especially spectacular. The Canadian Rockies seen on the way to Jasper for the coup de grace, standing on an iceberg!, were equally awesome! Our tour guide was quite knowledgeable -- learned a lot -- and certainly delivered the itinerary promised, but left something to be desired. Personality-wise, she lacked warmth and humor. When I learned of her background, though, I understood, and cut her some slack. Door-to-door pickup to/from the airports was especially appreciated. I'll do it that way on my own if I fly again. Two disappointments: not being permitted to stay for the Indian show at Head-Smashed-In-Buffalo Jump -- we Easterners rarely have an opportunity to see real live Indians in their beautiful ornate regalia, etc. -- and the final dinner being in a noisy restaurant instead of a private room.
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See previous remarks. I'd add that the outdoor grilled dinner at a real live Montana ranch was a special experience, although the food could have been better, and they had no ice for drinks, which was odd and actually kind of ruined it for me. I like my drinks ice cold.
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We submitted our review to an address *personal details removed by Feefo* gave us. Did you not receive it? I will be glad to redo, but I shouldn't have to????
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I think there was a parade during the day which we either missed or did it get cancelled???
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I have taken many tours with other companies. But never have had tour manager that keeps the passengers upset with her rude remarks and unprofessional behavior. This trip was alot of money to pay for someone to insult you. I will never take another trip with this company or recommend to others. The travel planning could have been better. I know getting tickets to stampede controlled some of it. It seems like it would have been better to have gone from Calgary to Banff and then Banff to Glacier Park in Montana. The 2 days of travel from Canada to Montana and back again were tight days to maintain schedule. The manager became stressed if schedule became tight or off on time. She then tended to take it out on passengers. Never experienced anything like it. It is hard to write it down but would be willing to talk with someone. The last 2 days of trip she was very pleasant but by then you really did not want anything to do with her. She talked about how many years she has done tours. She should have been better to handle stress. Instead she throws a fit in dining establishment and said she was going home and the heck with all of us. My sister made a comment that she was surprised with the warm temps in Canada. Your manager then said she was sick of prejudice people. We are still wondering about that statement. Then the bus driver said he was tired of people not knowing about the Canadian Provences. My sister told him she didn't know a lot about Canada and that was why she was visiting. She told him if he had any questions about orthopedic surgery she would be happy to answer them. I actually thought they didn't care for Americans. Many of others thought the same.
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The sights were beautiful in Montana and Canada. Was disappointed with not seeing bears but with very warm temps they were staying deep in woods. Not something you can control. Riding in the Jammers at Glacier Park was fun.
Hello Sara,Thank you for bringing this to our attention. We have passed along your feedback about the tour manager to our team for review. Also, we wanted to let you know that a member of our guest relations team will be reaching out to you soon to learn more about your experience.Your feedback is valuable and appreciated as it helps us to improve our tours for future guests.Collette Support -
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Oh Canada!!! We can understand why you are so loved.
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The tour and destinations were outstanding!!! We really enjoyed the tour.
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The tour of Glacier National Park was our favorite.
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no comment
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no comment
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no comment, that's it folks.
Hello Michael,We see that you rated the tour a 2-star out of 5. Is there anything you'd like to share with our team that you did not find satisfactory or if there were certain parts of the tour that we could improve upon? Please feel free to reach out to us.Collette Support -
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Life changing (Spiritual experience).
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Already have- set for Italy in December with Collette!
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Legs dangling from a ski lift chair, on the way up a mountain and there , looking down was a Grizzly mama and 2 cubs! (Within seconds we saw a second mama and 2 cubs...)
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The park was nice but not as interesting as the rockies north of the border.
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I think we stayed in the bus tour section of the hotel in Bamff. Seeing the bear with cubs from the ski lift was special. The Canadian Rockies were spectacular. The bus driver and host were very good. I suggest the tour in September when the areas are not as crowded.
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I was pleased with the over all tour but my personal interest were not achieved because of logistics.
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Collette, offers a very user friendly approach and professional team while on tour. The driver was excellent at his job, our tour guide is a superior host. Our tour guide, had an extensive knowledge of the area and worked very well to make every detail perfect. Now what could be improved might be in logistics for viewing this pristine area. Far too many times we arrive at high sun and the harsh light destroys the natural beauty. I realize travel and accommodating a vacation like attitude is important but the first 3 hours or more of the day are wasted on food and travel...Also, the last 4 plus hours place the traveler in a beautiful hotel outside the quaint villages demanding transportation to enjoy...I enjoy sharing these experiences with my wife but also love to photograph the beauty but this is not possible on this type of tour...The lodging for the most part exceeds our needs and looks great in the sales brochure.
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Canadian Rockies & Glacier Nat'l Park Coach Tour
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My wife and I have been on a number of wonderful coach tours over the last 10 years. This was our first trip with Collette. We both agree that Collette was superior overall in each category. The weather was perfect and the itinerary fantastic. Our tour guide, was excellent with her descriptions of sites, keeping us informed, courtesy, and especially with her patience with each and every passenger. In 1984 I went on a European coach tour and that tour guide was my favorite tour guide until I met *personal details removed by Feffo*. There is always wonderful itinerary on every tour, but what makes the real difference is always the Tour Guide. Our tour quide is why we ranked this Collette tour #!, because of Sarah.
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I don't believe there is much room for improvement.
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Great trip, totally satisfied and will definitely recommend Collette tours.
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It was an excellent tour. Everything was well done by the Collette and the tour director and our bus driver was great. Beautiful scenery, unique accommodations, and good choices for meals provided by Collette. I would highly recommend this tour. Our tour director was very knowledgeable and personable. The only thing that I would have liked more of is the bus stopping for pictures along the way. So many of my pictures of beautiful scenery had to be taken out of the bus and all had reflection of the bus on them.
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The scenery was just beautiful. I loved the hotels we stayed at, so unique. I enjoyed all the sights that were on the tour. Each had its own distinct beauty and story.
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Very enjoyable trip
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Craig Smith, tour guide and Neil, the bus driver were both outstanding in more ways then one. Everything was taken care of from the time we left home till our return. Only wish we had a little more time at some featured stops.
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Seeing the Canadian Rockies was magnificent
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Excellent tour!!!
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Excellent tour director and driver, great accommodations, good food and beautiful scenery!!! Wonderful group of people. Everything went off without a hitch!!!
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Prince of Wales Hotel and Banff area
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Very personable, engaging and knowledgable tour leader.
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The tour was very good but there was a huge problem with collette recognizing we had paid for transportation from the airport to the hotel and from the hotel back to the airport we got to the hotel on her own and almost didn't get back to the airport on the last day not sure what the problem was The tour director was very good but even with all his effort we still had trouble with the airport transportation
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We had issues with transfers
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Beautiful scenery. Nice pace of tour
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Great tour!
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Excellent tour, excellent guide and excellent driver
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We were met at the airport in a timely manner. Our guide was excellent as was the bus driver. The tour schedule was good and we saw all that was described in the ad. We all enjoyed the chair lift at Lake Louise and those who went on the helicopter ride were very pleased with the service and views of the rockies and glaciers. I would and have recommended Collette and plan to travel again with them. The only thing I missed was the welcome dinner but I understand that it was not possible due to airline schedule of arrivals.
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Between the helicopter ride and the gondola ride it would be hard to choose.
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Fantastic trip to the Canadian Rockies. Great scenery and accommodations.
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I have been on several Collette Tours and have always enjoyed them immensely. When we first booked this tour we thought it was a bit pricey for a five day tour (total of seven days with travel days on each end of the tour). However, we were very impressed with the accommodations and think the slightly higher cost was worth the price. The only downside to the entire trip was flying Air Canada. We wished Collette would have known and informed us of Air Canada's policy about reserved seats on their flights. During our flights from Toronto to Calgary and from Calgary to Toronto, some of our party were scattered all over the aircraft in individual seats and not sitting with their spouses. This was disappointing not being able to fly with our husbands and wives. Also, and this is totally out of Collette's control, is the "pain" of going through the Toronto Airport. It is an extremely busy airport and some the the processes of going through Canadian and U.S. Customs are very confusing and cumbersome. I would suggest if you plan to take this trip fly to Calgary from Minneapolis, MN or Denver, CO or Seattle, WA via a U.S. based airline. I think this is something Collette should suggest or at least offer as an option to future travelers.
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I have been on several Collette Tours and have always enjoyed them immensely. When we first booked this tour we thought it was a bit pricey for a five day tour (total of seven days with travel days on each end of the tour). However, we were very impressed with the accommodations and think the slightly higher cost was worth the price. The first hotel in Calgary, the Downtown Weston, was a very nice hotel and they provided a very nice buffet breakfast. The second hotel, The Prince of Wales Hotel, Waterton, Alberta, Canada, was extremely picturesque and quaint and we enjoyed the hotel and scenery very much. We had no issues with the fact that there is no TV or self-operated elevator in the hotel. They hotel is a National Historic Site and they are attempting to maintain it's 1920's and 30's era hotel. The second hotel, the Fairmont in Banff, Alberta, Canada was very, very impressive and we had a top notch, three night stay. During our entire stay, including room, meals, lounge and hotel staff we were constantly pleased with the professionalism and helpfulness of all the staff at the "Castle of the Rockies." I strongly suggest if you stay at this hotel take the time to walk around and "get lost" in the majesty of the hotel. The excursions were all very, very interesting and educational. We thoroughly enjoyed seeing Lake Louise, Bow Lake, Lake Moraine, riding in the "Red Cars" to Sun Mountain, walking on the glacier, riding the ski lift, visiting Waterton and Banff and seeing the majestic Canadian Rockies as we drove to all the scenic locations. Our tour guide, Geoffery, was very knowledgeable and helpful during the entire trip. He even went out of his way to help us get a table for six one night at dinner and we were very thankful for his attention to detail. During our trip we saw bears, bald eagles, long horn sheep and ground squirrels. The only downside to the entire trip was flying Air Canada. We wished Collette would have known and informed us of Air Canada's policy about reserved seats on their flights. During our flights from Toronto to Calgary and from Calgary to Toronto, some of our party were scattered all over the aircraft in individual seats and not sitting with their spouses. This was disappointing not being able to fly with our husbands and wives. Also, and this is totally out of Collette's control, is the "pain" of going through the Toronto Airport. It is an extremely busy airport and some the the processes of going through Canadian and U.S. Customs are very confusing and cumbersome. I would suggest if you plan to take this trip fly to Calgary from Minneapolis, MN or Denver, CO or Seattle, WA via a U.S. based airline. I think this is something Collette should suggest or at least offer as an option to future travelers. Bottom line……we had a great time and would recommend this tour!
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Friendly and Efficient Service
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Service was always courteous and efficient on the few occasions I needed to call.
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This was my first Collette tour, but I hope it won't be my last. I think I got good value and inclusion for the dollars paid for this trip. It was a dream of mine to return to some of the spots I had visited 49 years ago. The Banff Springs Hotel had always been a dream of mine, and those accommodations and the overall atmosphere did not disappoint. All of their employees were so courteous and made us feel like welcome guests. I gave the accommodations rating only as "good" due to the less than spectacular experience at the Prince of Wales Hotel in Waterton. It is a fine old building, but the room accommodations were sparse at best and some of the hotel employees were less than friendly. Too bad! Overall, the scenery was spectacular and all the local guides and drivers were exceptional! Wonderful memories! Thanks, Collette.
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We had a great tour guide and bus driver.
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It was excellent.
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Everything was excellent
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Very enjoyable. Would like a little activity so not quite as sedentary.
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I thoroughly enjoyed my Canadian Rockies and Glacier National Park tour. The guide was great! I didn't realize I would receive such a history lesson and it was fantastic. My only suggestion would be to try to have a couple of options for people who want a little more activity, like available moderate hiking trails, etc. A couple of days were pretty sedentary.
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Lake Louise was so beautiful and we had the ability to enjoy a long walk around the lake.
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Never Again
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Our tour leader and driver were excellent and provided ample information related to what we were seeing. I resented being taken to a jewelry store to learn about the local fossil product with the obvious intent of making sales. For reasons described below, I would never take another Collette tour.
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Too much time spent on bus. Most of the meals provided on the trip were not very good. The accommodations for the farewell dinner were particularly bad -- in a noisy restaurant/bar with no separate room for a group of 44. Our room in Banff was over the air conditioning equipment so we couldn't open our windows which would have eliminated the need to run air conditioning and our rooms definitely lacked good views. The Prince of Wales hotel should never be used except to view the site and the architecture. The weather was outstanding and I really enjoyed walking around Lake Louise which should not have required an additional charge. The trip up the chairlift was pleasant but totally unnecessary. It would have been nice to have had a boat trip on the lake when we were in Waterton. We had to leave the hotel in Banff for our return flight before the restaurant opened. No provision was made for a "box breakfast" to take with us. Although bottles of water were in a cooler on the bus, we were asked to pay $1.00 for them. I have been on other tours where there was never any charge. In short, I felt that Collette skimped on providing amenities and I will never take another Collette tour.
Hello Rosa,Thank you for your feedback on the tour. We’re disappointed to hear about your recent experience. Please accept our sincere apology for the conditions you experienced.A member of our guest relations team will be reaching out to you shortly as well regarding your feedback.We have forwarded your review to our Product Development Team. They will be reviewing your comments and using it to enhance this tour for our future guests. Thank you for bringing this to our attention.Collette Support -
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Tour manager and driver were excellent. I do not recommend staying @ Prince of Wales hotel - too many unhappy with their room. Good variety of activities.
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Highly recommend Calgary Stampede if one is traveling to Canadian Rockies
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Superior service. Well informed Tour Manager.
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The tour director was excellent and her knowledge and stories, both serious ones and comical comments, surpassed our ecpectations.
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the rooms in one of the hotels left much to be desired. The setting was breath taking but the facility was disappointing. We were told this is a UNESCO site and no changes could be made to the hotel
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Several things could improve!
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**
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CAN'T WAIT TO FIND SCHEDULE ANOTHR COLLETTE TRIP!
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I would definitely recommend Collette. The trip was excellent.
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The food at the Prince of Wales Hotel needs improvement. Our dinner there was our least favorite eating experience on the trip.
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