Canadian Rockies by Train

10/30/2023

Trip Rating:

The tour was very well organized, every detail to make it pleasant, comfortable, and interesting was carefully planned and attended to. Our tour guide was amazing - attentive to every detail and her enthusiasm made it fun.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

10/30/2023

Trip Rating:

Everything was much better than expected!

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

09/24/2023

Trip Rating:

Tour director and Bis Driver were Excellent.

09/21/2023

Trip Rating:

A truly fabulous adventure. Great tour management, great accomationss, great meals, great driver, and the great company of fellow travelers

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

09/08/2023

Trip Rating:

Great scenery and wonderful towns visited. Too many stops at lakes, not enough waterfalls.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

09/06/2023

Trip Rating:

I had an excellent time and everything was done on time, and there were no glitches, my friend and I were thrilled

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

09/06/2023

Trip Rating:

The views were breathtaking. I came home with a collection of stunning photos and videos. I loved living and sleeping on the train. Guests should understand that there is only one night and two partial days on the train during this tour. While the train was one of my personal favorite parts, not everyone was as enamored or slept as well as I did, so - for most of our group - the short time on the train was sufficient. This trip moves across a large territory: in only one location did we spend two nights in the same bed. Guests will be living out of their suitcases. For gluten-free visitors: Canada is a gluten-free-friendly place to visit. Collette had ensured that the establishments we visited as a group had gf options that were well marked. Additionally, when choosing restaurants on my own during free time, I was easily able to find places to eat where I had excellent gf options. For Collette: I recommend doing a better job preparing guests for their "free time." For example, at Granville Island, we had free time. Only when we gathered to get back on the bus after this time did we pass a display of free maps of the Island. The map was wonderfully detailed. It would have been helpful to provide this map to the guests the evening before so that we could have planned out our free time there. In another example, we had free time in two different towns (Japser and Banff) where we were dropped off downtown after touring on the bus. In other words, we had heavy backpacks with us. It would have been helpful to stop at the hotel so that we could drop off our heavy things before dropping us off downtown. Also, in Banff, WE discovered that the hotel provided a free bus pass for guests. Those should have automatically been provided to us upon arrival. It was an unnecessary stress for us.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

09/06/2023

Trip Rating:

Overall it was a great trip. There was some planning that could have been better -- didn't get to see Vancouver city. Some days we didn't get lunch or had 20 minutes to go somewhere and order and eat and be on the bus. No step on guides that knew the area (but bus driver knew more than tour guide sometimes) and the tour guide read from a paper.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

09/05/2023

Trip Rating:

Our tour guide Maryse was amazing! She was organized, friendly, and very accomodating to everyone's needs. She made the trip wonderful!

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

09/05/2023

Trip Rating:

A little too much free time

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/30/2023

Trip Rating:

Great, well organized tour with great tour director and great bus driver!!!!!

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/16/2023

Trip Rating:

Difficulty finding food appropriate to my needs.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/11/2023

Trip Rating:

Everything except no a/c at Lake Louise was as or more than expected! Tyler was amazing with everything he shared with us! We loved the 'little surprises Tyler would throw in! Everything we did and experienced was exceptional!!!!

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/09/2023

Trip Rating:

I liked everything, but the overnight room on the train. It was terrible. Too small and should not of had bunk beds. Bunk beds for older people doesn't work. Very dangerous!! Bathroom was way too small. Will never sleep over on a train again. Everything else on the train was fine.

Thank you for sharing your review, we have passed along your feedback to our team.

Collette Support

08/01/2023

Trip Rating:

Had to miss the first day due to airline delay. In future make sure you are not on the last flight to the final destination.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/01/2023

Trip Rating:

Great tour manager and bus driver. Great hotels and places to visit.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/01/2023

Trip Rating:

Great tour manager and bus driver. Loved the scenery and the organization of the trip.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/01/2023

Trip Rating:

Great tour guide, accommodations and well organized.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/01/2023

Trip Rating:

The views were excellent. The tour manager was well versed with the area and provided interesting facts in a fun interactive way. Was great seeing wild life and the food that was provided was wonderful. !

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/01/2023

Trip Rating:

Great vacation which was so well organized. We had great food, fantastic views, and top rated hotels. Our tour director was excellent.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

08/01/2023

Trip Rating:

Fun excursions were included every day. Our tour director was fantastic. Would definitely recommend to friends.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

07/31/2023

Trip Rating:

The airline scheduling was poor with short connection in DEN. Nobody makes a 45-minute connection anymore. We missed our connection and the first day of the tour plus hotel stay.

Thank you for sharing your review, we have passed along your feedback to our team.

Collette Support

07/31/2023

Trip Rating:

Knowledgeable tour guide. Excellent bus driver. The visit to Lake Louise was super and for me the high point of the tour!

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

07/31/2023

Trip Rating:

Everything was done for us. Daniel, the tour leader, handed us our hotel keys while we were comfortably seated on the bus. Daniel picked exciting activities for us.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

07/27/2023

Trip Rating:

The trip was excellent in all areas

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

07/27/2023

Trip Rating:

organization top notch. only thing I did not like was train

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

07/27/2023

Trip Rating:

I loved all the chances to view and photograph the animals. The guide was extremely knowledgeable and went out of her way to be helpful. The bus was clean & comfortable and hence enjoyable.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

07/26/2023

Trip Rating:

The whole trip was outstanding. The tour manager was a big part in making the trip so enjoyable. The only negative was the first night on the train. having such a small room. It was like sleeping in a coffin.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

06/08/2023

Trip Rating:

Excellent tour, leader, hotels and sights.

We are pleased to hear you had a great time on our Canadian Rockies by Train tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

10/29/2019

Collette rocks!

Trip Rating:

Fantastic trip! Very well organized and the nicest guide ever. Plenty of stops to accommodate everyone's comfort. Nice variety of experiences. All in all, a good value. There wasn't one glitch on the entire eight day trip.
Trip Rating:

The scenery was awesome. The tour director totally made the trip great.

10/15/2019

Great trip!

Trip Rating:

wonderful trip at a nice pace. Customer service was terrific.
Trip Rating:

My favorite experience was the experience of walking on the glacier.

09/26/2019

Trip Rating:

Tour guide excellent.
Trip Rating:

Would have liked more time in cities visited. A bit rushed.

09/12/2019

Great Tour

Trip Rating:

I would recommend Collette and would tour with them again.
Trip Rating:

My favorite memorable experience was visiting Lake Maligne. It was breathtaking.

09/11/2019

Trip Rating:

Booking was easy. The tour guide was excellent and all the accommodations on the trip were very good. They know where to take you on these trips, where not to take you, and how to get you into places ahead of the crowd. I very much like the limo service they arrange to get you to and from the airport.
Trip Rating:

The scenery on this trip was spectacular. Banff and the surrounding area is one of the most beautiful places we have ever seen. The train ride was also a very unique experience and a perfect way to see the landscape in a quiet and relaxed setting.

09/06/2019

Overall a beautiful trip.

Trip Rating:

Excellent hotels and meals. Comfortable bus ride with wonderful views of the lakes and mountains. The one day bus driver to Vancouver Island had a bad attitude and was more concerned about traffic on a special concert day then giving good advise to the tourists on where to go once they were off the bus.
Trip Rating:

Loved the tour and views and hotels. Not so great sleeping on train.

09/06/2019

Great views of the rockies.

Trip Rating:

Guide was excellent and bus was comfortable. Hotels were excellent. Train was comfortable and good food in dinning car. The glass viewing car was also very nice. The bad part was the sleeping bunk beds. Not for older adults.
Trip Rating:

Great hotels and comfortable bus ride. Great views of the rockies. Sleeping on train not at all comfortable.

09/06/2019

Excellent experience with minimum challenges.

Trip Rating:

Recommend Collette & will travel with them again.
Trip Rating:

Good travel experience. Enjoyed the train ride!

09/05/2019

Trip Rating:

everything was great, the moment they picked us up until they got us back home. the best lodging and meals. our tour guide Kelly was the best.
Trip Rating:

viewing the wildlife up close and the accommodations

08/14/2019

Trip Rating:

Everything was wonderful, the hotels, the door to door service from home to airport, airport to hotel etc. Food choices were also very good. My only complaint is the bus should have had a middle door as well as a front door. It would have made on and off easier.
Trip Rating:

The tour guide was personable, caring and knowledgeable. She took care of EVERYTHING!!

08/13/2019

Trip Rating:

Our guide and driver were excellent
Trip Rating:

Excellent guide and driver

08/01/2019

Enjoyed the entire trip...scenery was breathtaking

Trip Rating:

We are not travelers, so honestly it would take very little to impress..having the itinerary completely done was fabulous..
Trip Rating:

The scenery was outstanding...Our guide was very knowledgeable and had a great personality.

07/30/2019

hotels places people tour guide spectacular

Trip Rating:

yes everything was spectacular the beautiful places we visited the hotels magnificiant the food was great the tour guide funny and knowledge and friendly
Trip Rating:

one of the hotels I really did not care for All the westin s and fairmount's were magnificent

07/28/2019

Trip Rating:

The trip to the Canadian Rockies was spectacular. Collette provided excellent service when I couldn't get a seat on a return flight. They were in personal contact with me until my seat was confirmed.
Trip Rating:

The scenery was incredible. The Fairmont Hotels where we stayed were a once in a lifetime experience.

07/21/2019

Trip Rating:

Excellent food, excellent hotels (with a view), excellent guide and driver, SPECTALULAR SCENERY.
Trip Rating:

Great trip, pricy but well worth it.

07/01/2019

Trip Rating:

The guide was very helpful and everything went very smoothly.
Trip Rating:

We had excellent accommodations and the restaurants were very nice. Staying at the Banff Chateau was outstanding. I think having the gondola ride in Banff would have been better than the helicopter excursion, especially since no one did that ride.

07/01/2019

Our tour guides knowledge and contagious smile made this a memorable experi

Trip Rating:

From the initial booking to the limo ride home, every detail was well thought out! Would highly recommend Collette.
Trip Rating:

The places selected and the times allocate were excellent. Our tour guide was highly knowledgeable, caring and had a contagious smile. In addition, the tour bus driver was fantastic. Always willing to help.

06/18/2019

Trip Rating:

The food, restaurants , hotels and tour guides are all 5 stars. A few things could use a little work. Flight arrangements, hotel rooms could use a little work to meet a 5 star rating.
Trip Rating:

I believe the title of tour is a little miss leading. Thank goodness we were not on the train for week it was only one day. That is plenty of time on the train. How Collette set it up was perfect. Little train, little bus, a little walking and a little by boat ( with add on). Thanks Collette

06/18/2019

Trip Rating:

Tour guide was great, loved her. All the beautiful hotels we stayed, except one in Jasper, not so good. All the beautiful sites we visited, loved the train ride, did not care about sleeping on the train, room too small for two people. I hope I get to travel again sometime with Collette.
Trip Rating:

Seeing all the beautiful mountains, glacier, staying in Westin Hotels and the fabulous Fairmont Hotels, loved Banff, Calgary, everyone on bus we meet were nice and friendly, over all a once in a life time trip.

06/18/2019

Amazing, educational yet relaxing tour!

Trip Rating:

Communication with the office could be better... It is often difficult to get a quick response.
Trip Rating:

With the exception of the Sawridge Lodge accommodations were stellar... Didn't enjoy the gem show much...too much of a sales pitch there. Our first driver Doug, was not on par with Collette...seemed like he was new; polite but didnt go over and above. But the drier Brent, who showed up last full day was excellent and provided superior service! Most favorable moments were...Julie Rolleman...exceptional!!! And the Glacier and train ride!

06/18/2019

yes (this is our 2nd Collette tour ; both were very good) & we've signed up

Trip Rating:

yes (this is our 2nd Collette tour ; both were very good) & we've signed up for a 3rd one in Oct 2019
Trip Rating:

yes (this is our 2nd Collette tour ; both were very good) & we've signed up for a 3rd one in Oct 2019

06/06/2019

Trip Rating:

Good continuing communication from booking thru the trip itself
Trip Rating:

Banff Springs Hotel and its aquatic center

06/01/2019

Awesome!!!!

Trip Rating:

All the people involved in planning this trip is what made it so wonderful. Each person did their part, from start to finish, and it made for a flawless vacation.
Trip Rating:

This was our first time on a tour. For us, it was a trip of a lifetime. All of the employees from Collette made everything flow seamlessly, and the weather was perfect. Beautiful trip, great accommodations and great food.

05/31/2019

Trip Rating:

the hotels where great one great Bus Driver the only trouble was the Airport pick up. We had a very good Guide. lots of friendly people.
Trip Rating:

The tour guides and drivers were very good

05/30/2019

Trip Rating:

Service was excellent! Our trips have been well planned out by Collette from our car service pick up through the trip(flights, hotels, meals, and activities) back to our return home via car service. Everything along the way was great.
Trip Rating:

The views were fantastic! We saw bears, big horn sheep, elk, and deer during the trip. There was one beautiful view after another! The hotels in Lake Louise and Banff were 5 star!

05/20/2019

Trip Rating:

Yes, definitely
Trip Rating:

Our stat at the Fairmont Banff

05/20/2019

Trip Rating:

Very prompt and responsive customer service. Website is limited in information and ability to do things like make a payment.
Trip Rating:

The only thing I wouldn't rate 5 stars is the train accommodations. However, the food on the train was fantastic, as it was whenever we had an included meal on the tour. Most of all, I loved seeing all of the beautiful, snow-capped mountains from Jaspar till the ranch outside of Calgary.

05/19/2019

Trip Rating:

Generally the tour and ****** were well organized.
Trip Rating:

The train ride was not very scenic or comfortable. But the coach ride from Jasper through Lake Louise and to Banf was spectacular at this time of year with snow falls alternating with beautiful blue skies and snow-covered mountains and landscapes.

01/22/2019

You will not be disappointed with Collette’s performance.

Trip Rating:

Everything promised was delivered. Excellent tour guide. Every moment arranged and timed perfectly. No criticisms.
Trip Rating:

Unfortunately, least favorite experience was the train ride. Could have done without it.

01/18/2019

Trip Rating:

The lady in charge was poor.
Trip Rating:

Scenery was fantastic. Lodging was above average.

Thank you for traveling with Collette to Canada. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

01/18/2019

The

Trip Rating:

Everything went smoothly. Always felt safe. Excellent guide on the bus. Beautiful hotel.
Trip Rating:

Great guide on the bus. Beautiful views. Everything went smoothly. Attention to every detail.

01/18/2019

Exceeded expectations

Trip Rating:

Organization and professionalism was second to none. Highly recommended
Trip Rating:

Exceeded expectations , very well planned and executed

01/16/2019

Trip Rating:

Tour was well organized & tour manager was very knowledgeable & personable.
Trip Rating:

Banff Fairmont Hotel stay

01/06/2019

Trip Rating:

This was an amazing trip! Only problem involved train. Porter was rude and I missed champagne welcome since I and another friend travelled as signals in another car and were given erroneous information!
Trip Rating:

Scenery was astounding. Loved Lake Louise and Fairmont Hotel

01/04/2019

Amazing scenery!

Trip Rating:

The trip was well planned. The lodging was excellent everywhere except in Jasper. The layout of the motel was inconvenient and many of our group walked down dark walkways.We unfortunately had a problem with the tour manager. This was his last tour before leaving Collette and he was rude and not helpful on numerous occasions. I assured other travelers this was not the norm for Collette.
Trip Rating:

The scenery was spectacular, loved the variety of areas visited & nice mix of scheduled and free time. Moraine Lake was so beautiful that everyone thought our photos looked fake! We climbed the spot to get the best view and were so overcome at the beauty it took your breath away! Sleeping on a train was a once fun & unique experience.

Thank you for traveling with Collette to Canada. A member of the Guest Relations Team will be reaching out to discuss your feedback

Collette Support

01/04/2019

Trip Rating:

It was an excellent trip, well planned
Trip Rating:

It was an excellent trip and very well planned.

01/04/2019

Trip Rating:

The air flight connection were terrible. Flying from st Louis to Toronto then to Vancouver the reverse coming home. This is the second time we traveled with Collette both times the flight connection have been bad.
Trip Rating:

Beautiful mts and the ice field

Thank you for traveling with Collette on our Canadian Rockies by Train tour. Your comments will be reviewed by the Director of Air so that flight schedules offered to our guests are more accommodating.

Collette Support

01/04/2019

A beautiful, scenic trip. Just the right length of time.

Trip Rating:

With the help of our neighborhood coordinator (Maria Ness), everything went right on schedule. Our Collette tour guide was absolutely delightful. She was so caring of each traveler. Also, very knowledgeable!
Trip Rating:

My most memorable experiences were the stay at Lake Louise and the visit to the ranch after leaving Banff.

11/16/2018

Trip Rating:

The logistics were good upon arrival and departure. We appreciated Collette Compass and Collette Talk. Our side trip to Victoria was good. However the disappointing experience on the train was a bad start to a mediocre tour. The train was uncomfortable and did not compare well with train travel we have experienced. We were not seeking a ride on a 1950’s train, perhaps we didn’t read the promotional material carefully enough. We enjoyed Jasper, Lake Louise and Bannff and the ranch although we were given more time at tourist shops than we needed. Overall the scenery was good. The food was outstanding everywhere. The hotels were comfortable. The bus driver was competent and polite however we did not appreciate his off color stories. The tour director certainly knew the area well but she didn’t see with the same “first time eyes” we did. She did a good job in organizing and keeping everything on track. She was clearly at a disadvantage after the train ride because everyone we spoke with viewed it as a bad start. Overall we’ve experienced better and worse tours with Collette. Some tours with other companies were outstanding. We will look around more before we use Collette again.
Trip Rating:

The logistics were good upon arrival and departure. We appreciated Collette Compass and Collette Talk. Our side trip to Victoria was good. However the disappointing experience on the train was a bad start to a mediocre tour. The train was uncomfortable and did not compare well with train travel we have experienced. We were not seeking a ride on a 1950’s train, perhaps we didn’t read the promotional material carefully enough. We enjoyed Jasper, Lake Louise and Bannff and the ranch although we were given more time at tourist shops than we needed. Overall the scenery was good. The food was outstanding everywhere. The hotels were comfortable. The bus driver was competent and polite however we did not appreciate his off color stories. The tour director certainly knew the area well but she didn’t see with the same “first time eyes” we did. She did a good job in organizing and keeping everything on track. She was clearly at a disadvantage after the train ride because everyone we spoke with viewed it as a bad start. Overall we’ve experienced better and worse tours with Collette. Some tours with other companies were outstanding. We will look around more before we use Collette again.

Thank you for traveling with Collette to Canada. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

11/15/2018

Trip Rating:

Always happy with Collette, very professional, well planned trips
Trip Rating:

wonderful experience, fun trip

11/08/2018

Another wonderful experience!!

Trip Rating:

Always an adventure and SO thoughtful. Customer oriented and considerate.
Trip Rating:

VERY Wonderful, as expected!!

10/23/2018

Outstanding!

Trip Rating:

Wonderful! David and Pete (guide and driver) were amazing! Accommodations were lovely. The experience was unforgettable.
Trip Rating:

David took excellent care of all of us, and looked out for everyone. His knowledge of our destinations and their history and culture was comprehensive. Weather and train schedule presented a few challenges for him (totally out of his control, of course) and he went above and beyond to provide excellent service and other options as available. Pete, our driver, was a delight and a fountain of information as well.

10/23/2018

Wonderful except for train independability.

Trip Rating:

Wonderful tour. Only problem was the train. It was wonderful but frustrating to wait around until it showed up. Hotels were exceptionally nice.
Trip Rating:

Lake Louise, view, hotel and food.

10/23/2018

Overall great. I would recommend it to others.

Trip Rating:

The overall experience was great. Tour guide was excellent. The time spent in Banff, Lake Louise, & Jasper was outstanding. Train ride was late from Jasper to Vancouver. This was unavoidable but did make it difficult to enjoy the extra day spent in the Vancouver area. There was not , enough time allotted to enjoy seeing Victoria Island on the tour by Greyline there.
Trip Rating:

See previous comment. Service was great overall.

10/18/2018

Trip Rating:

This is our second "Collette" tour and it was every bit as good and very well organized as the first one. Tour guides on both trips were just great, very knowledgeable and always available for anything you might need - very hard working from early morning until late at night. Would recommend Collette tours.
Trip Rating:

Scenery was fantastic, lots of wild life sightings, and really enjoyed the final day at the ranch in Calgary (beautiful location, wagon ride, tour of their horse barn, and line-dancing lessons).

10/16/2018

A once in a lifetime experience

Trip Rating:

Our tour manager, Julie Rolleman, was knowledgeable, personable and made our trip a once in a lifetime experience. The planned sights and excursions were timed so that there was enough time for each one to be enjoyed. This tour met all of our expectations.
Trip Rating:

This was the best tour experience we've had, so far. My most memorable experience was climbing up the moraine to get an excellent view of the Lake.

10/09/2018

Awesome, beautiful place to travel.

Trip Rating:

Everything was wonderful. We thoroughly enjoyed our tour w/Catherine & the driver. All the other traveling companions were very friendly & courteous with none ever being late for our departure. The sights we saw were all magnificent. We had been wanting to come here for some time & glad we chose this tour. All the hotels we stayed at were very good to extremely excellent. The stop at the ranch for BBQ was our least favorite thing. The train ride was a unique adventure & got lots of nice photo opps. The sleeping compartment was adequate but noisy for a light sleeper. Catherine was extremely knowledgeable. Would travel with Collette again.
Trip Rating:

Favorite moment was waking up in Banff on day two, to the beautiful snowfall on the trees & grounds. But hard to say just one moment, as everything was just beautiful & spectacular.

10/02/2018

Trip Rating:

Only complaint was the long wait for our accommodations in Jasper. The wait was long to get into our room and the rooms were very warm.
Trip Rating:

Hotels at Lake Louise and Banff. Beautiful areas. Walking on the glaciers was memorable

09/25/2018

Trip Rating:

The itinerary was well done and the transportation portion of the tour was excellent. Our tour guide was friendly, informative, and managed the tour on a very high level. I recommend Collette Tours to any one who wants a great travel experience. My wife and I have already booked a tour for next year.
Trip Rating:

All portions of the tour were very well done and made for a very memorable trip.

09/25/2018

Could not have been nicer in anyway!

Trip Rating:

It was an outstanding experience allowing to see and do SO much more than we could have on our own. Catherine was SUPERB! Our only ding would be the flights-should have done them on our own. Both were @ 6am and Collette insisted we get there 3 hours early; in both instances NO ONE showed at ticketing/TSA./Customs until 5AM. During "normal airport hours" 3 hrs would be advisable and safe,BUT not the 1st flights in the EARLY am.
Trip Rating:

Lake Louise was my favorite spot as well as Lake Maligne.

09/12/2018

It was a fine trip; but the vistas were obscured by smoke 600 distant fires

Trip Rating:

I completed a lengthy questionnaire at the end of the trip. I would prefer not to be moving and traveling so much, but to stay in 2-3 select locations for longer periods.
Trip Rating:

The train was old and it was not a restful nights sleep. Not up to our past experience on a Canadian train (business class). Quality of accommodations varied from good to excellent.

09/06/2018

Already gave my review.

Trip Rating:

You had Julie as our tour guide and Benil as our driver. It coudn't have been better. They are the reasons that Collette is successful! The weather, fires and smoke was a bummer but hey, you can't control that. That Sawbridge hotel was a disaster. The wake up call was 45 minutes late,room numbers on the hotel room and phone didn't match ( a disaster in case of an emergency) and the shower didn't work properly.
Trip Rating:

Banff. Well the scenery was nice and the room change to the main building made all the difference Excellent driving by Benil and excellent tour guiding by Julie. We did enjoy the gem store.

08/28/2018

Somewhat disappointing but hotel accommodations were wonderful and tour for

Trip Rating:

Expected more than one nite on the train but glad it wasn’t more due to noise. Food on the train was great and so were service staff. Didn’t get to explore Victoria as coach driver did his own tour and delayed our arrival to Victoria by picking up people at other hotels in Vancouver,
Trip Rating:

Bus driver from Vancouver to Victoria delayed our arrival by picking up others not on the Colette tour and proceeded to give us his tour so we weren’t able to explore Victoria. Train was very noisy and had poor ventilation. Colette advertised trip as a train tour but only one night on train.

08/28/2018

Trip Rating:

Collette rep on trip was great. She was knowledgeable and a problem solver.
Trip Rating:

Favorite was the glacial lakes!!! Worst was the hotel in Jasper... record heat and no A/C. I understand it is seldom needed, but still a very bad experience. NO SLEEP!

08/28/2018

Great tour!

Trip Rating:

Our tour manager, Jovanka Mrdja was great! The places were great! the hotel accommodations were great except in Jasper. Our travel to and from was awful. the change in the train schedule causing us to miss dinner on the train and the city tour in Vancouver was a disappointment. Every employee of Collette that I talked to by phone was wonderful, helpful, and a pleasure to deal with.
Trip Rating:

It was great! What a wonderful experience!

08/28/2018

Amazing Canadian Rockies Adventure

Trip Rating:

The service was wonderful. Delicious food choices, stunning views, interesting facts and delightful company made this awesome adventure memorable. The planned activities were fun and the down time was adequate to explore the area. Our tour director and our bus driver were outstanding
Trip Rating:

The entire tour was wonderful; a well planned adventure. I loved the train ride and it’s beautiful scenery. I love visiting the many lakes and experiencing their beauty. A favorite memory was watching the sunrise at Lake Louise

08/21/2018

Not a Train Trip

Trip Rating:

Did not enjoy the fake train trip. Your advertising should have a bus on it not a train. We spend 12 hours on a train. Shame on you!
Trip Rating:

Just not at all what we expected. However, the tour guide Brad was amazing. Collette put him in a bad position. Just about everyone we spoke with on the trip expected something different!

Thank you for traveling with Collette to the Canadian Rockies. A member of our Guest Relations Team will be in contact with you.

Collette Support

08/21/2018

Not What We Expected!

Trip Rating:

I think Collette's marketing for this trip is very misleading. We were expecting a luxury train trip and instead we were on a coach bus and a very old train.
Trip Rating:

Beautiful sights just delivered in a way we were not expecting.

Thank you for traveling with Collette to the Canadian Rockies. A member of our Guest Relations Team will be in contact with you.

Collette Support

08/08/2018

Trip Rating:

Was very disappointed that the tour titled "Canadian Rockies By Train" had the train portion of the tour canceled. Also had mechanical problems with the bus almost every day causing delays and aggravation. Tour guide did a good job given all the problems he had to deal with.
Trip Rating:

Again there was no train portion, and bus problems. For the price of this tour I expected much more. Stampede was great. Beautiful Country!

Thank you for traveling with Collette to the Canadian Rockies. Please accept our sincere apology for the issues you experienced on tour. We have issued refund checks and letters of apology which were mailed out of our office last week.

Collette Support

08/07/2018

Trip Rating:

We had several issues on this trip. First I was not able to get a souvenir cowboy hat from the stampeded because the only sizes available to me were large and extra large. We had many different buses and drivers. Because of this the seats and name tags were not rotated. It made it difficult to learn names. We were among the unfortunate to have to stay in the little side building off the Fairmont in Banff. There was no way those two buildings were comparable. Also, we missed the highlight of the trip which was the train ride. I know that we were compensated for this, but it was the main reason that we took this particular vacation.
Trip Rating:

The Calgary Stampede was a once in s lifetime experience. The scenery was beautiful beyond belief.

08/07/2018

Trip Rating:

There was no train in the Candian Rockies by train
Trip Rating:

There was no train in the Candian Rockies by train

Thank you for your feedback and please accept our sincere apology for the issue with the train delay on tour. Due to the inconvenience, a letter of apology, check and travel vouchers were mailed out of our office last week and you should be receiving them shortly.

Collette Support

08/05/2018

Trip Rating:

I would definitely recommend the Colorado Rockies trip, it was spectacular, Ricardo was an excellent tour guide. I was disappointed we were unable to take the train, after explanation, I did understand, but was still disappointed as it was the main reason for the tour. The refund helped immensely. My husband was not a fan of the 10 hour bus trip in lieu of train, but had a good experience over all.
Trip Rating:

Good experience xxxxxxxxxx

08/05/2018

Trip Rating:

Scheduled one hour between flights in Atlanta. We missed our flight to Vancouver.
Trip Rating:

Because of surveys. I tried to give you five stars but you wouldn't let me tout of this survey.

Thank you for traveling with Collette to the Canadian Rockies. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

07/31/2018

The tour was average at best.

Trip Rating:

You could have emailed us earlier that the train portion of "Canadian Rockies By Rail would be eliminated and given us the opportunity to withdraw from the trip without penalty. Your guide could have scheduled an orientation. He did not. Your guide could have made a definitive time for returning to the bus without changing it. We had to question other participants to see what time they understood "return to the bus" to be on several occasions. Timing was too tight. Not enough time was allotted to enjoy stops. Too much was crammed into too short a period of time.
Trip Rating:

The day at the Calgary Stampede and walking on the glacier at the Columbia Ice Fields

Thank you for feedback. Your comments have been forwarded to the Tour Management & Product Development Teams for further review.

Collette Support

07/31/2018

Trip Rating:

Very well planned tours/sites. Ricardo, our tour manager, was very good. Made sure everyone was enjoying trip.
Trip Rating:

Enjoyed the tourist attractions that were included in tour. Loved Banff accommodation and tour excursions

07/31/2018

There is no train portion on the "Canadian Rockies Via Rail" tour

Trip Rating:

There was no orientation prior to setting out on the tour. The tour was supposed to include a train ride. There was no train ride and Collette had to have known prior to the tour starting that there would be no train ride because "plan B" was already in place and the guide started to prepare us for no train ride when were still in Calgary. The guide kept making schedule changes and many of us did not know about the time changes.
Trip Rating:

There was supposed to be a train portion of the tour. There was no train portion. For me, the train ride was going to be the highlight. Had I known in advance that there would be no train ride, I would have booked with a different company.

Thank you for contacting us again in regards to your tour to the Canadian Rockies. We have processed refunds for the canceled train ride and letters of apology will be sent out of our office this week.

Collette Support

07/29/2018

Trip Rating:

Very definitely, I would use their travel service again. Every thing went well on the trip. Our host/guide was so good and so caring about her travelers.
Trip Rating:

I really liked the Calgary Stampede. So much fun!

07/29/2018

Happy

Trip Rating:

We have been on many Collette tours because we always come home happy. The places they take us are great and the guides are knowledgable and friendly. Accommodations are excellent and the restaurants they choose are special.
Trip Rating:

The people that do colette tours. They have travelled, but want someone to show the way. Top choice on this tour was the raft ride. Top place was the stay at the Fairmont on gorgeous Lake Louise.

07/26/2018

Trip Rating:

Train portion of trip was cancelled due to schedule problems which was very disappointing. This also caused us to miss boat trip around Maligne Lake - another highlight. Before trip got conflicting information via phone from agents. Only one was correct. Tour guide Iliana was terrific and made the best of a disappointing situation.
Trip Rating:

Loved the lakes - all beautiful. And really enjoyed Fairmont Banff Springs.

Thank you for traveling with Collette to the Canadian Rockies. Please accept our sincere apologies for your missed tour components. A letter advising of the refunds for the missed activities was sent out of our office on July 3rd. Thank you again for contacting us and for traveling with Collette.

Collette Support

07/10/2018

Excellent trip

Trip Rating:

Everything was excellent from the start to the finish. If I had any questions Collette was there to answer and help us out on planning the trip.
Trip Rating:

The trip was breathtaking! We were able to visit and see things that would probably not be able if we had taken the trip on our own.

07/10/2018

Trip Rating:

Great tour guide and just a well planned trip.
Trip Rating:

Overnight on train and beautiful lakes and scenery.

07/09/2018

Trip Rating:

The personnel was top notch. The hotels were amazing. Every thing ran smoothly, luggage handling, we never had to be out and ready at extremely early times and that makes for a restful and pleasant trip. Locations chosen to see were such good choices. Our tour guide Catherine Martin was the best!
Trip Rating:

It was our first trip to the Canadian Rockies and the scenery was beautiful, we especially enjoyed Lake Louise.

07/09/2018

Loved the trip. Well planned!

Trip Rating:

Everything was done in timely manner. Hotels and food were excellent.
Trip Rating:

Loved the scenery, especially the lakes and raft trip.

07/09/2018

Trip Rating:

The tour guide, Catherine, was very knowledgeable and friendly. She was very good at preparing us for each beautiful sight and keeping us on schedule. Our bus driver, Denise, was also personable and did a great job in driving. I did not give a five star rating for several reasons. The gentleman who met us at the Vancouver airport, did not give first class service. When our bags finally arrived he took our little carry ons and left us with the heavy luggage to deal with. Then he practically ran out of the airport and left us running after him. He obviously was in a hurry. Needless to say he received no tip. I would also have liked to have known before our trip began, just how much tipping was going to be involved. For some reason, I assumed Collette included many of the tips in their pricing. However, that was not the case. Your pamphlet did mention the amounts for the tour guide, the bus driver and some of the hotel cleaning people. I have been on other tours with other companies where most of the tips were taken care of. I was just surprised that this would happen with Collette. We stayed in lovely places and the dinner at the Teahouse in Stanley Park could not have been better. All in all a lovely trip.
Trip Rating:

See above comments. Peyto Lake and Lake Louise were incredibly beautiful. I would actually take this tour again because of the magnificent scenery.

Thank you for traveling with Collette on our Canadian Rockies by Train tour. All feedback is influential in addition to being an important means through which we work to improve our product, service and customer satisfaction. We are grateful for your business and hope to see you again on another Collette tour.

Collette Support

07/03/2018

Not worth $5000.

Trip Rating:

Top billed overnight train ride was cancelled due to track traffic somewhere. Instead we endured a ten hour bus ride to Vancouver . I signed up for trip for train experience. The compensation only took into account the financial ramifications , no consideration for spending a whole day, from early am to 7 pm, on a bus! The food was wonderful although our first dinner was not by choice, we were assigned a restaurant . Accommodations were above average and should have been for a price tag over $5000, Trip was not worth five thousand dollars!
Trip Rating:

Very disappointing trip and Collete didn't provide adequate compensation. Don't recommend this tour company

Thank you for contacting us again in regards to your tour to Canada. Please accept our sincere apology for having to substitute the VIA Rail train with a coach ride from Jasper to Vancouver. The train was delayed to the point where we could not wait for it to arrive in Jasper as waiting would have put you at risk of missing your flight home out of Vancouver. We appreciate your feedback and thank you again for traveling with Collette.

Collette Support

07/03/2018

The views were spectacular .

Trip Rating:

A well organized and managed trip. Accommodations were first class. Excellent smart phone support (apps).
Trip Rating:

White water rafting on glacial melt.

07/03/2018

Super efficient holiday, with great leader and new friends

Trip Rating:

Everything from booking,transfers,hotels to arriving home went like clockwork. Julie our “leader” was available at all times and was so knowledgeable about the Rockies and was cheerful throughout. The group got on terrifically well. All the hotels were top class, in good locations and provided fine dining.
Trip Rating:

The chateau at lake Louise. The setting was fantastic and the view from the bedroom window was spectacular. The food and service was first class. The downside was that we could not stay longer

06/12/2018

Great tour guides. Most meals included. Great included activities.

Trip Rating:

Your company has done an excellent job every time I travel with you. I have taken three tours and will be doing two more in the next year. Your tour guides are the best and very knowledgeable. The hotels are always first class and the meals included are excellent. I recommend you all the time. My most recent trip to the Canadian Rockies was fabulous. Lots of activities and great food.
Trip Rating:

All of the above. The dinner we had at the Lintel in Vancouver, which was an emergency put together, was fabulous. The Banff Springs Hotel is wonderful. Itinerary was very good with lots to see. Loved the float trip and the ride up the skylift. Catherine Martin was excellent.

06/05/2018

Trip Rating:

Well organized knowledgeable guide - however train never arrived. In some respects tour name was very miss- leading as it was branded as tour Canadian Rockies by train when in reality (assuming the train actually showed up ) train time was limited in comparison to bus time
Trip Rating:

ice fields and helicopter tour

Thank you for contacting us concerning Via Rail cancelling the Jasper to Vancouver train on your Canadian Rockies by Train tour. We are aware of the issue and are processing the appropriate compensation that is due to you.

Collette Support

05/28/2018

Why we travel with Collette

Trip Rating:

Collette provides excellent service from every employee, from those on the phone who take reservations or answer questions to the tour managers on location. The traveler is well-cared for throughout the process, from making the reservation to taking the tour.
Trip Rating:

A day in Vancouver, overnight on the train from Vancouver to Jasper, the beautiful Icefields Parkway, Hotel stays at The Fairmont Chateau Lake Louise and the Fairmont Banff Springs, incredibly beautiful scenery, and wildlife sightings!

05/27/2018

Great trip but skip the train!

Trip Rating:

Great trip, truly terrific tour guide. He really made the trip great! Can’t say enough good things about Jeff Thomson. Wish we could have him on our upcoming Sept. trip to Scotland & Ireland.
Trip Rating:

Everything was great but could have skipped the very long train trip.

05/27/2018

Trip Rating:

This trip was very organized and extremely well run especially when compared to our first experience.
Trip Rating:

Except for the train ride everything else was great.

05/20/2018

Trip Rating:

Everything from booking to return was excellent. Very smooth hassle free holiday
Trip Rating:

Karina the tour guide was exceptional she was very informative and made the tour even more special. So many favourite moments including spotting a bear but drinking rye whisky on the glacier is unforgettable

02/02/2018

Trip Rating:

Reservation process was very good and I would rate the agents a 5. Our overall trip was only average. I provided detailed feedback at the end of the trip survey which I handed into **personal information removed by Feefo**, our tour guide. I would rate **personal information removed by Feefo* a 3, we thought he had an attitude and at times was challenging to deal with. As an example, when one of the guest asked what type of food a particular restaurant served, **personal information removed by Feefo* recited the name of the restaurant (i.e. - Mario's - not actual name) and said what do you think. Other responses in terms of what kind of food is served, **personal information removed by Feefo* responded 4 foot, 2 foot, no feet. This is not a common term in the US and the majority of guess had no idea what he was talking about. Frankly, I don't want to pay a significant amount of money to go on a trip and then have to work to get along with the tour guide. Based on our experience, I would not be likely to recommend Collette.
Trip Rating:

Canadian Rockies are beautiful, particularly liked Lake Louise.

11/05/2017

Great 1st trip with Collette...we will travel with you again!

Trip Rating:

They did everything well, from the booking through the flight home and everything in between!
Trip Rating:

Loved the sights and beautiful scenery. Hotels were top notch. The overnight train trip was an experience we will never forget. Our tour guide, Danielle was wonderful and full of trivia and information!

10/31/2017

Stress free holiday

Trip Rating:

Very well organised from the time of booking to getting back home. Everything went like clockwork. Great service throughout the tour. Great hotels.
Trip Rating:

The only downside was not enough time at some destinations. There were stops on the tour that could have been eliminated allowing more time at some of the nicer places. There were many highlights, the fact that it snowed in the Rockies. The night on the Canadian Train was great fun and our stay at the Banff Springs Hotel was out of this world.

10/24/2017

Good holiday holiday and would recomend it....!

Trip Rating:

The whole trip was very well planned and executed by the agent. There were no delays or issues. Everyone on the holiday I think enjoyed themselves and mixed well. A few friendships I think were made at that time. What helped was the weather which we were informed was not as good the previous week. If there was a point that cause confusion is tipping. All US customers had a rate for this stated in their travel documents. Visitors from other parts of the world i.e. UK/Australia etc. did not have this clause. I think some visitors form outside the US were therefore confused by this and did not know if it applied?
Trip Rating:

As above an excellent and well planed tour

10/24/2017

Trip Rating:

Tour Guide was exceptional. Very aware at all times of where we all were. Sense of humor to go with professionalism--quite a combination.
Trip Rating:

Beautiful scenery--lovely way to see the Canadian Rockies.

10/24/2017

Trip Rating:

From the pickup at home to start the trip until we were returned to home, every thing was exceptional service
Trip Rating:

Train was late arriving so we had to wait at the station. Train accommodations are not good. Crampted, narrow compartment. Cleaning solution used in the compartment was overpowering Hotels were great.

10/24/2017

Glad we went, very satisfied

Trip Rating:

Nice accommodation s could have had better food choices. Good guide, good driver. Guide was very knowledgeable and funny . Only problem was the train wasn't on time but guide kept us from getting bored.
Trip Rating:

The snow day with trip to a ranch

10/24/2017

We enjoyed all accomodations and the tour guide,

Trip Rating:

Yes
Trip Rating:

The ice fields, views of the mountains and lakes. The Banff Springs Hotel and the Fairmont Lake Louise were wonderful so was the food!

10/17/2017

Trip Rating:

The dinners, hotels and sightseeing were great. The tour conductor was good and improvised very well
Trip Rating:

Could have been more organized and free time for shopping

10/17/2017

Trip Rating:

Arrived late and car service could not fit us plus luggage. By the time we finally got to the hotel day 1 was completely over. We completely missed the final day in Vancouver because of train issues which we were told by everyone is a common occurrence - this was NOT made clear in the brochure. We also had bunk beds on the train which should have been spelled out clearly in the brochure.
Trip Rating:

The hotel in jasper was awful. The "Diner's Choice" was not really our choice but had to be chosen while on the bus sight and menu unseen. Then when we arrived at the banff restaurant we had a special tour menu and not the restaurant menu. The train was late, the food was mediocre and we had to sleep in bunk beds - that fact should have been explained in the brochure.

10/16/2017

Trip Rating:

Easy to book over the phone. I would definitely go with Collette again.
Trip Rating:

I enjoyed it very much. I think the overnight accommodations on the train could have been explained more clearly, since as seniors it was challenging to be in such a confined space and have to climb up to a bunk bed.

09/29/2017

it was the trip of a lifetime

Trip Rating:

100% value for the money. Everything high end.Hotels top notch. Food great.Breathtaking views
Trip Rating:

everything extraordinary from the accomodations to the food to the excursions and scenery...tremendous value. Also the tour director ******** was 5 star...so organized,knowledgable and personable. Our driver ****** a very proficient coach operator

09/26/2017

A tour I'd recommend to everyone

Trip Rating:

I was pleased with the door to door experience
Trip Rating:

The view from the Hotel at Lake Louise

09/25/2017

TRUST

Trip Rating:

INFORMATION GIVEN ON THE PHONE IS NOT FOLLOWED UP WITH WRITTEN CONFIRMATION VIA EMAIL. INFORMATION GIVEN BY THE ADMINISTRATIVE OFFICE IS DIFFERENT THAN INFORMATION GIVEN BY THE AIR/GROUND TRANSPORTATION OFFICE.
Trip Rating:

ICEFIELDS AND MORAINE LAKE AND BANFF SPRING & BASIN NP TOUR

09/24/2017

Trip Rating:

We had a great tour manager who made the trip a wonderful experience. The itinerary was well planned and the Canadian Rockies scenery was phenomenal.
Trip Rating:

Columbia Icefields walk on Glacier was spectacular along with Fairmont hotel stays at Lake Louise and Banff.

09/19/2017

Fantastic tour by Collette

Trip Rating:

The entire tour was amazing, made even better by our tour director Catherine and our driver Kong! Very professional and knowledgeable and helpful. Rockies were fantastic, accommodation was great.
Trip Rating:

Excellent tour. Amazing scenery. Accommodation well thought out.

09/10/2017

Collette takes,care of business!

Trip Rating:

Everything was provided for us. Our bags were handled, we were picked up at home (we live in rural TN) and delivered back to our house. They are so experienced, they think of everything. Everyone we dealt with was helpful, pleasant and informative.
Trip Rating:

The train trip was not what we expected. But the fact it was only one night made it a fun adventure.

09/10/2017

The service on Collette was as magnificent as the Canadian Rockies.

Trip Rating:

The trip was well planned, definitely traveler friendly. Our tour director, ***** ******, was wonderful in her knowledge and so much fun! The same for *****, our motor coach driver. I would recommend Collette for travel.
Trip Rating:

The train trip was a little disappointing.

09/10/2017

A First Class Trip

Trip Rating:

We've used many tour companies and Collette goes to the top of the list. From the pick up at our door to the drop off at the end and of course everything in between. Our tour guide, ******, was very knowledgeable and sweet. We were on the go a lot but not so much that it was exhausting. The hotels we stayed in were first class. We will certainly use them again and I have already recommended them to friends.
Trip Rating:

Excellent tour.....loved the rafting tour in Jasper.

09/10/2017

Average at best !

Trip Rating:

Part of the lodging was excellent and one of the hotels was poor !....Most of the meals provided was average at best !....This Collette tour was not any where near the quality of our previous tour experiences with Collette !
Trip Rating:

Average meals and one poor hotel !

Hello Charles,\n\nThanks for bringing this to our attention. Could you please share which hotel you felt was poor as well as anything else you felt was lesser in quality? We'll be sure to send it over to our team for review. Your feedback is very important to us. Thank you!

Collette Support

08/15/2017

trip was worth the money and scenery is just spectacular

Trip Rating:

I thought the tour was very good. The tour guide was very good. I was disappointed in some of the meals as they were not up to the quality of good restaurants. I was disappointed in the train only in the fact that it was impossible to sleep - a terrible way to start the tour. It would have been better to travel during the day and enjoy more scenery and then be able to sleep in the Jasper hotel on the first night.
Trip Rating:

scenery was spectacular. The raft ride was the highlight.

08/15/2017

Wonderful trip - much better than expected!

Trip Rating:

Very well organized! Great hotels. Tour Manager was AWESOME! Bus driver was awesome and the bus was always so clean! Loved the pace.
Trip Rating:

Hard to pick - Rafting on the Athabasca River; Spirit Island; Lake Louise; walking on an iceberg - all were fantastic!

08/15/2017

Highly recommend Collette

Trip Rating:

Every aspect of our tour was extremely organized and professional. The TM was knowledgeable, thorough, and entertaining. Our travel arrangements, accommodations, and dining experiences were all top-tier.
Trip Rating:

Beautiful tour through the Canadian Rockies . . . one incredible view or excursion after another. Very much enjoyed Lake Louise, glacier visit, rafting, and all other activities.

08/07/2017

Fantastic vacation with Collette.

Trip Rating:

We absolutely loved our recent trip to Canada! The tour was very well organized from the first minute we arrived and the minute we were leaving Canada. Our tour guide *personal details removed by Feefo* was fantastic! We are planning our next tour with Collette! Thank you for everything!
Trip Rating:

Well organized, we had no worries about anything! The tour covered a lot of places, accommodations were great and great choices of restaurants. We enjoyed every minute of it! This was our first trip with Collette and we are already planning our next trip.

08/05/2017

Beautiful Tour

Trip Rating:

Great agenda and most of the hotels lodging. Food was outstanding and the tour guide was very knowledgeable. *Personal details removed by Feefo* the bus driver went out of his way to assist passengers on boarding and exiting the bus. We did ask to be located near the elevators because of the trouble walking, when we booked the trip. This didn't happen, we usually had to hike to the elevator. The looks from the tour guide when we were not the last to enter the bus. Even waiting for the golf cart to assist in going on the gondola... "Your going to wait!" Even though it was first class all of the way, I doubt if we would travel with Collette again. Would rated it 5 stars if we were younger.
Trip Rating:

Excellent trip if you can get around

08/05/2017

Wonderful - amazing trip

Trip Rating:

*Personal details removed by Feefo* spent an inordinate amount of time on geriatric babysitting for those who couldn't tell time and thus cut into time spent moving on. She should be commended for how she handled that function.
Trip Rating:

beautiful scenery not seen elsewhere

07/30/2017

A scenic vacation!

Trip Rating:

Yes, I would purchase their service again. *personal details removed by Feefo*, was excellent. She knew her stuff, presented in an informative manner and met the needs of everyone. *personal details removed by Feefo* knew how to pace the trip and how to repeat the information as we needed it.
Trip Rating:

Hotels were excellent. Beautiful scenery.

07/15/2017

Great trip

Trip Rating:

The group leader dispersed us to our train connection....I was walking with a cane and had some health issues...my Train Car was the very lLAST car.......I was never told that there was a golf cart available I could barely breathe when I finally reached my car.
Trip Rating:

Overall trip was delightful...and no skimping on Hotels or Food.

07/12/2017

Other then train accommodations very enjoyable.

Trip Rating:

Service was good but overnight accommodations on the train was unsatisfactory. The hotels and included food were good.
Trip Rating:

Single accommodations on the train were not satisfactory, I wish an upgrade had been offered at booking.

07/12/2017

Trip Rating:

Collettes scheduling people were helpful setting up the trip. Anytime we had questions they were answered.
Trip Rating:

Not sure we had a favorite experience because we had a good time on the whole trip. Enjoyed the overnight train and Taking the Glacier buggy to the Glacier and being able to walk on it was something I had not done before. The rafting trip we ended up floating down the glacial river in rain, thunder, pouring rain, gusting wind and sleet. The weather was horrible BUT everyone laughed and joked. And when our joyride was over and the bus driver thought of bringing towels to dry off the rain stopped and the rest of the day it was sunny.

07/11/2017

A great experience. I will recomend it to others.

Trip Rating:

The hotels and tours were great. The tour guide should have been a little less political.
Trip Rating:

The hotel in Banff was great. The train ride was great.

07/11/2017

Trip Rating:

Prior to the trip the online and phone service was prompt and helpful.
Trip Rating:

riding the train from Vancouver to Jasper

07/06/2017

Bad planning ...

Trip Rating:

The overnight train Via Rail to Jasper was not for old people. I decided to take the top bunk as it would have caused my husband pain to climb the ladder. I wasn't thrilled at the experience myself. There should have been some indication in the advertisement as to the need to climb a ladder to get into bed. Also, there as no indication in advance that the train would be on a siding for most of the trip to let freight trains pass. The train ride is a deal breaker. The tour director didn't always communicate the next move to all the tour participants and also left the people sitting on the "wildlife tour" bus while he renewed an acquaintance with another tour guide. It had been a long day and we were tired. In addition, having the hotel in Hinton was too far from Jasper State Park. Also, we sat in traffic because of road work between Hinton and Jasper. It took up a lot of time that could have been used to walk around Jasper to get acquainted with the town. The location of the hotel in Hinton was not close to any places to walk.
Trip Rating:

Did in answer for #1. Didn't like the train overnight at all.

Hello,
We appreciate you bringing this to our attention and have passed it along to our product team for review. Your feedback is appreciated as it helps us to improve the tours for future guests.

Collette Support

06/28/2017

Collette at did themselves on this trip!

Trip Rating:

Our guide was excellent! Knowledgeable, in control, and interesting. This trip was one of my favorite Collette trips.
Trip Rating:

Lots of animal sightings. Excellent hotels. Terrific food. Quite a tour!

06/27/2017

Loved the rafting & the glacier walk.

Trip Rating:

It was a great trip. The only downside is getting there and getting back.
Trip Rating:

It was a great tour. The only downside was getting there & getting back.

06/13/2017

awesome beauty and magnificent sites.

Trip Rating:

GOOD to EXCELLENT: places visited and stayed. AVERAGE: choices provided for those who did not want to go rafting. POOR: the overnight train accommodations for older persons was an issue.I over-heard and receive comments from fellow passengers, that the passenger room, bed, and upper bunk ladder, were all extremely difficult to use (for those elderly folks).
Trip Rating:

provide more options to those who do not want to go a selected event (rafting, helicopter rides).

06/06/2017

Amazing tour and beautiful scenery.

Trip Rating:

My guide was amazing and very informative and knowledgeable about where we were. Also our tour bus driver was the same. Both were born in Canada. They made trip very enjoyable.
Trip Rating:

Raft tour was amazing and helicopter ride was beautiful scenery from a different perspective.

06/05/2017

Trip Rating:

Great tour
Trip Rating:

The train ride was an experience. Very memorable.

06/05/2017

Beautiful Country

Trip Rating:

The tour fun, informative, and well organized.
Trip Rating:

I really enjoyed the raft float trip.

11/03/2016

The trip lived up to its billing

Trip Rating:

Well organized.

10/24/2016

Nice trip.

Trip Rating:

Everything flowed nicely from pick up at home to drop off at home. Our tour guide was an excellent tour guide. We have taken many tours and she outranked all other tour guides. My husband and I were not impressed with Boundary Ranch Barbeque.
Trip Rating:

We enjoyed the Rafting trip because we never thought we could do it. My husband has some difficulty walking but the rafting crew were very helpful getting him in and out of the raft. The scenery was breath taking.

10/19/2016

Great group! Beautiful scenery and weather!

Trip Rating:

The tour guide was very organized and knowledgeable about our various destinations. The bus driver was also very great!!!! We probably would not have known much if we had taken this trip on our own.

10/18/2016

I also enjoyed the tour guide and the places we went

Trip Rating:

I thought the hotels and food were excellent.

10/13/2016

Excellent service by Collette US

Trip Rating:

I have always had a pleasant and fruitful experience.
Trip Rating:

I became fatigued buy having to move hotels so frequently.

10/12/2016

wonderful tour guide

Trip Rating:

all was great - a little rushed and not enough time in some of the locations

09/26/2016

Trip Rating:

awesome!

09/26/2016

The trip was fine. Our guide was wonderful.

Trip Rating:

On the 3rd day of the tour, my wife fell and badly sprained her ankle. Karina,our tour guide, so that she made the rest of the trip possible by arranging for wheelchairs at each of the hotels we stayed at. She also contacted Collette's main office and the airline we were traveling on so that we were able to "easily"make connections and get home with as little discomfort as possible.

09/25/2016

Trip Rating:

Tour was great. The only concern I had were accommodations in some of the hotels. As a single my accomodations weren't as lovely as people who shared a room. I paid more for my rooms and had less views , less amenities ,

09/20/2016

Trip Rating:

Good tour
Trip Rating:

Loved Vancouver. The train was way too challenging and not much scenery. Could have skipped the ice field - came home with the worst cold of my life. High light of trip - Lake Louise - could have stayed another day. Not much to do in Banff or Calgary

09/20/2016

Collette delivers

Trip Rating:

Always present, always relevant.
Trip Rating:

All interesting stops, all the highlights highlights of the areas visited. Databases River rafting the most fun.

09/13/2016

Trip Rating:

I made a mistake and did not realize that insurance was included in the initial depoist. Had I realized I would not have chosen your insurence.
Trip Rating:

No comments,no comments,no comments

09/09/2016

Trip Rating:

Everything went very smoothly. Couldn't have enjoyed it any more than what we experienced. Our tour manager was the BEST!! Food was excellent/ hotels were beautiful.
Trip Rating:

The train ride was an experience and we are glad we did take the train. However one night and day was plenty for the experience. The food was very good on the train. If I were going on a train for more than 1 day or 1 night I would like an upgraded berth.

09/08/2016

Best tour guide ever!

Trip Rating:

As world travelers my wife and I have been on countless tours, and I traveled extensively during my career with the federal Civil service---all over the world. This tour ranks at the very top of all of our previous experiences world wide.
Trip Rating:

There were too many great moments to point any one out!

09/08/2016

Trip Rating:

Changes needed to be made in our traveling dates and your representatives were very accommodating.
Trip Rating:

Our tour manager was phenomenal. He brought the Canadian Rockies to life for us with the information and stories he shared. He was always ready to offer an alternative when schedules has to be changed. The Westin and Fairmont properties were spectacular. The accommodations, service, locations, food, etc, were all excellent. Accommodations in Jasper were somewhat disappointing in comparison. We would have rathered have stayed at the Fairmont Jasper Park Lodge. All tour inclusions were wonderful with the exception of the ranch. This was a nice stop for lunch but we would have fathered have skipped the activities there and spent more time exploring Lake Louise.

09/06/2016

Trip Rating:

Thew service was excellent in getting the tour planned and ticketed.
Trip Rating:

The hotel at Lake Louise was understaffed, thus we had to wait 2 hours to get a room. The hotel was excellent once we were in our room. Our tour guide was very knowledgeable of the areas we covered, however, she was a little terse with some answers.

09/02/2016

We will definitely go with Collette again for our next tour.

Trip Rating:

My wife and I enjoyed tremendously the Canadian Rockies tour with Collette. The mountains and lakes were stunning. The hotels were great. Our tour guide Karina was very knowledgeable, efficient and friendly. Our bus driver Luba was very professional and extremely good driver.
Trip Rating:

Best was the boat cruise in Lake Maligne. Beautiful and serene. The walking on the Icefield Glacier and bus ride in the ice explorer was not as satisfactory. The Athabasca river water rafting in the heart of Canada's Jasper National Park was quite fun.

08/30/2016

Trip Rating:

The trip was extremely well organized with every detail covered in an outstanding manner. Our tour quide should be the model for all your tour managers. She was beyond outstanding.

08/30/2016

Trip Rating:

The hotel accommodations were excellent! I think I ate my way across Western Canada - food was excellent too!
Trip Rating:

This trip met and exceeded my expectations. I traveled alone and the rest of the tour group was very friendly and welcoming. our tour guide was a wonderful tour manager. Loved her sense of humor, she was so stylish and presented an organized, informative tour.

08/28/2016

Great Trip!

Trip Rating:

Great tour guide. Excellent organization.
Trip Rating:

Jasper was my favorite place on the Canadian tour. It's the most beautiful place I have ever seen!

08/25/2016

Trip Rating:

Excellent tour! However, Vancouver Hotel needs upgrade!

08/25/2016

Trip Rating:

Every thing was perfect

08/25/2016

Trip Rating:

The entire trip was delightful - the hotels, the choice of places to see and things to do. The hotels were an adventure to be sure. We were blessed to have the world's BEST tour guide taking care of us. He was unbelievably knowledgeable, friendly - and funny.

08/21/2016

Trip Rating:

Everything was very professional

08/21/2016

Trip Rating:

The Fairmonts in Lake Louise and Banff were not worth the money! Service by Collette people was excellent.

08/21/2016

Trip Rating:

I'm definitely NOT a typical tour customer because I lead tours myself as a high school Latin teacher who has taken groups to Italy and Greece for the past 18 years. I'm particular about itineraries, hotels, restaurants and I always look for the most authentic experiences in a country. The thought of spending my vacation with 34 strangers concerned me. I know how groups can be soured by just a couple of people. Collette's choice of hotels, restaurants and the pacing of each day was perfect. We weren't rushed around too fast and could take the time to do as we wished. Our group's average age was 70 something and they were all very seasoned travelers who were punctual, pleasant and considerate. The group leader, Geoff H. was incredible! He really made the trip memorable with his knowledge, his kindness and his humor. I would give him 5*****s. Wonderful man, professional and really knowledgable. The hotels were excellent - clean, well appointed, centrally located. I loved the bus tour the best because the beauty of the Canadian Rockies is best seen slowly, the train was too fast. The only suggestion that our group of 4 had was to skip Lake Louise as an overnight because it was SO crowded and confusing. Plan on two or three hours there but leave for Banff OR stay longer at Jasper. We'll use Collette again for our trip to Alaska in 3 years when we take the entire family- 9 or us - for our 50th anniversary. Count on it.
Trip Rating:

Read above about Lake Louise.

08/11/2016

Trip Rating:

The quality of your tour leader was exceptional. i would recommend the company and the tour.
Trip Rating:

Lake Louise , we could have spent another day.

08/11/2016

Trip Rating:

No problems with booking or trip.

08/11/2016

Trip Rating:

I do not have much to add.

08/08/2016

Our time was well spend. Breathtaking. Well planned.

Trip Rating:

Above excellent!
Trip Rating:

This was an exceptionally excellent tour. Our tour guide made the trip for what it was with all of his insight in the area. The scenery was breathtaking every day. And the train ride was like an added bonus. The day at the Calgary Stampede and Chuck Wagon Races finished off with the evening entertainment was definitely a highlight. I plan to take a group in the future. Highly recommend this tour.

08/07/2016

Trip Rating:

the tour guide made the trip.
Trip Rating:

train was the least favorite part of the tour. I traveled with my two granddaughters for their graduation gift. Their choice and they were happy, so therefore so was I.

08/06/2016

Trip Rating:

We used a travel agency to book We will take another Collete tour
Trip Rating:

Tour well designed and carried out flawlessly

08/06/2016

Good time great tour manager, would recommend to a friend

Trip Rating:

Second time we have used Colette very satisfied. Good job!

08/04/2016

Fantastic and well organized !

Trip Rating:

Wonderful trip. We loved it very much. I travel guide was super!
Trip Rating:

Everything about this trip was wonderful!

08/02/2016

Trip Rating:

Door to door excellent service.
Trip Rating:

Seeing the beautiful scenery was a breathtaking experience.

07/31/2016

Trip Rating:

COllette provides an excellent tour package,

07/27/2016

Trip Rating:

We were disappointed in the Fairmont Hotel accommodation.The view from the window of our room contained leftover building materials,dirty towels,painting tools.This view did not match with the name (class) of the famous hotel.

07/27/2016

Great tour experience

Trip Rating:

The tour guide was excellent. She was full of interesting information and handled all the demands of ordination extremely well.

07/26/2016

Trip Rating:

The trip exceeded our expectation. The tour was GREAT, the tour guide was GREAT and the train and bus accommodations were GREAT. We are recommending the tour to our friends.

07/22/2016

Trip Rating:

Service was OK, but could have given a better description of the train.
Trip Rating:

Did not like the train at all, rooms were to small. Couldn't move around. Had to take turns in the dome car. Would not recommend the train at all.

07/19/2016

Canadian Rockies

Trip Rating:

Tour was very well organized. Tour director was creative and personable.
Trip Rating:

I enjoyed the trip to the local ranch.

07/18/2016

Excellent service.

Trip Rating:

Reservations were handled efficiently and accurately.
Trip Rating:

The itinerary was excellent. Choice of hotels and other amenities was excellent. Bus driver was careful, courteous and fun. Tour manager was generally good, but on occasion gave incorrect information. When the hotel that we had been scheduled into was suddenly unavailable, Collette did an excellent job of providing alternative accommodations. While the hotel wasn't quite as nice as the one originally scheduled, the little added perks (extra stop at Natural Bridge and extra gondola ride) certainly made up for any minor inconvenience.

07/17/2016

Unbelievable scenery!!!

Trip Rating:

Had a wonderful trip! Scenery was breathtaking. All the motels and meals included were excellent. Tour guide was very professional and knowledgeable of the area traveled. Bus driver was very nice too and a great driver. A lot of photo opportunities. We would differently recommend Collette to others and hope to go on another trip with them in the future.
Trip Rating:

All the places we went were great. I especially liked Banff. Staying at the Banff Springs Resort (castle) was my favorite. The place is so big and beautiful with so much history. I loved the town. Great places to shop too. Very relaxing too since we did not have to drive and handle our luggage.

07/16/2016

Trip Rating:

Felt the service was excellent. We paid for our airplane our self and could not figure out why the flights were more with your service. Not until we purchased our transfers did we understand that the $100 difference in flight expense was for pickup to and from the airport. They rep should explain the cost of flights a little better.
Trip Rating:

The beauty of the glacier feed lakes were amazing. Loved the whole experience. Also the rainbow with the waterfall. Loved seeing the black bear and cubs, grizzly bear and other wildlife. Beautiful waterfalls. Loved the great food, hotels and the tour guide.

07/13/2016

I would recommend this trip to everyone!

Trip Rating:

It was very well planned out. A great pace for our age!
Trip Rating:

Lake Louise and Banff was favorites. Beautiful waterfalls!

07/10/2016

Trip Rating:

Great experience and exceptionally good weather
Trip Rating:

The train accommodations were spartan - once is enough for that ex[erience

07/10/2016

The Canadian Rockies

Trip Rating:

Received more value than expected
Trip Rating:

The train was a great experience and the tour manager made it fun. As a package tour it was fantastic. From Vancouver to Calgary and everything in between it has been one of my best trips ever. I live in Sedona AZ which is a GREAT place to visit. Trip was a great value.

07/10/2016

Trip Rating:

good overall

07/01/2016

Great tour

Trip Rating:

This is our 5th trip with Collette. They do a wonderful job and really give you your money's worth. Our guide Karina is an excellent example of what Collette offers. She was knowledgeable and fun.
Trip Rating:

Loved the night on the train as well as the walk on the glacier. Both high points!!!_

07/01/2016

Exceptional trip.

Trip Rating:

They took care of every detail and made sure we got to see some amazing sights.
Trip Rating:

My most memorable experience when the tour bus parked so we could observe bears cubs climbing up and down a tree.

06/21/2016

I would recommend this trip to everyone

Trip Rating:

This is by far one of the best Collette Tours. The Canadian Rockies was a first class trip and it was especially good because of our tour director. This is my third trip with Collette but this was the best.
Trip Rating:

The favorite experience was the overnight train ride from Vancouver to Jasper and walking on the glaciers.

06/19/2016

Majestic mountain scenery, good food and travel companions!!

Trip Rating:

All agents were very friendly. If they did not know the answer to my question, they checked with a supervisor. They did not have correct information on customs procedure at Toronto Airport, which took a lot of time to complete before we reached our gate just before the plane door was closing.
Trip Rating:

The scenery, the tour mgr., the fine hotels all made this one of my best travel experiences. The sleep over on train was an adventure, & the first time for me. We were fortunate in that a blizzard two days before arrival blanketed snow all over the mountains, which made it more picturesque. Jasper was outstandingly beautiful. The lakes, rushing rivers and glaciers were awesome. Lake Louise was exquisite in every detail. The hotel was elegant, the meals top notch and the service outstanding. Banff also provided the elegance and grand scenery. I've been to Alaska, but I would rate this trip just as high in natural beauty and splendor.

06/19/2016

Trip Rating:

Collette is a fantastic tour company. All details were taken care of so all I had to do was enjoy the trip.
Trip Rating:

I had always wanted to go the the Canadian Rockies and Collette made this a memorable trip. We stayed in 5 star hotels, had delicious meals, etc. Every little detail was handled by Collette and our EXCELLENT tour manager. I especially liked Lake Louise and also going out onto the Columbia Glacier. I would highly recommend this trip to anyone contemplating visiting the Canadian Rockies.

06/19/2016

fantastic, womderful,astounding scenery, excellence in knowledge,service, great team,

Trip Rating:

Our Tour Manager, Sara Swanney, made the trip with her intelligence, personality, ability to get along with 43 raners and wit.
Trip Rating:

Our driver,Roy, was also excellent. He and Sara proved to be a caring, fun knowledgeable team.

06/14/2016

Canadian Rockies tour.

Trip Rating:

From the moment I arrived at Vancouver airport the service I received was first class. The only slight imperfection was that on the train between Vancouver and Jasper. The brochure indicated that we would be travelling on a train that had panoramic views in all of the carriages, this turned out to not be the case. The train we were on had only three observation cars. Geoff our courier did an excellent job in getting us to each destination on time and was extremely knowledgeable and also kept us amused with various titbits that he passed on.
Trip Rating:

All of the hotels I stayed at were superb. Geoff the tour manager was excellent. Bruce our driver on the coach was very courteous and helpful. The best moment for me was seeing three black bear youngsters.

05/17/2016

More periodic updates needed.

Trip Rating:

I would like more contact with the company prior to the tour. I expressed this on my previous trip.
Trip Rating:

Chris was very kind especially when one-third of our group became ill. He was not as well versed with the local as the previous tour manage. The coach driver was excellent and very knowledgeable helped a lot. .

05/11/2016

Normally a reliable tour company with excellent tours

Trip Rating:

We have traveled with Collette several times and my mother used them as a travel agent for many years. They provide professional tour guides, nice buses, hotels and food choices overall. Their trips are not so overbooked that you don't have time to relax and have free time. They normally provide thorough documentation, reliable transfers and airport transportation. I think they can do a better job of footnoting items in the brochure that will not be available at certain times of year so that travelers know what to expect and are not surprised and disappointed when what they paid for on the trip is not available. Full disclosure would have allowed travelers to choose another date later in the year.
Trip Rating:

We specifically booked this tour for my 30 year retirement celebration to visit Lake Louise and the Canadian Rockies. The brochure did not disclose that Lake Louise was frozen this time of year and that many of the roads are closed and activities that were normally a part of the tour could not be done because the lakes were frozen or not open yet for the season. If we had known, we would have booked a later date. The tour guide and locals along the way commented on normally this time of year it is snowing and very cold and the weather we had was phenomenal for this time of year. I shudder to think how it would have been if the weather had been normal. Because there was snow everywhere, you could not get the full appreciation of the color of the icefields, Lake Louise or any of the other scenery because it was all white until we got to Banff. It was 60 degrees the day we went to the dude ranch but they did not tell you that all the animals were gone for the winter and they were not open to the public yet. The brochure said the hayride was weather permitting but even with 60 degree weather the only animal on the ranch this time of year was the owner's dog. The tour director did a nice job of trying to do what we could considering the conditions out of his control. We enjoyed the train ride, the hotel in Banff, the river raft trip (although cold), the helicopter ride, the hotels were nice, the food good, and exploring Vancouver. We were extremely disappointed that we paid $200 extra for a Lake view at Lake Louise to view a frozen lake. The path around the lake was not open due to snow thus the tea house was closed. There is not much to do at Chateau Lake Louise with a frozen lake. The issue with the information not being disclosed was not the tour director's fault. I believe that Colette should be more forthcoming and footnote those areas where lakes are frozen and conditions are still winter. If you were looking for a winter vacation, you would have loved this. We saved our money for what should have been the trip of a life time and were extremely disappointed. We did our research and knew the weather was going to be cool but supposedly sunny but we never imagined frozen waterfalls, lakes, closed roads, closed restrooms on the highway, and snow. The only other footnote in the brochure was for breakfast at Maligne Lake being offered only Jun 1-Sep 30. If you want the full experience of this trip, you must go later in the season. As you can see from my photo, not the $200 view from the brochure we were expecting.

Thank you for choosing us for your recent tour. Maintaining a high level of quality is our number one priority. That priority is extended into every aspect of a vacation experience. We’re disappointed to hear about your recent experience.

We do put the average temperatures for the region’s the in your travel documents. Unfortunately, we cannot control the weather, and while we apologize that your experience was affected, we try to best advise beforehand what kind of weather to expect.

We want to constantly better our product, service, and customer satisfaction. We encourage all feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections.

We are thankful for your business and look forward to seeing you on another tour.

Collette Support

05/05/2016

Trip Rating:

Most of the trip was very good. The alternative for the down time specifically the helicopter ride was way to expensive. The tour guide was very discouraging for anyone to take the less expensive flight. Maybe more included meals.

Find Your Tour

Destinations

Tour Styles

Offers

Why Guided Travel?

Travel Planning

Canadian Rockies by Train From 25,000 Club Points per couple*

Your Tour at a Glance

Itinerary

Canadian Rockies by Train

Your Day by Day Itinerary

Notes

Travel Tips

Full Itinerary

Enhance Your Trip

Optional Excursions

Pre and Post Night Stays

Tour Extensions

See Our Collette Travelers on Tour

#GuidedByCollette

Traveler Reviews

Canadian Rockies by Train